Hamza Ali Email & Phone Number

* Analyzing data structures and mapping data fields between legacy and new Salesforce instances* Extraction, transformation, and loading (ETL) of data to ensure accurate migration* Identifying and resolving data quality issues during the migration process* Documenting processes, procedures, and outcomes related to the migration project* Participating in testing and validation activities to ensure data integrity and system functionality post-migration* Providing general Salesforce administrative support to the Business Systems team

Burnaby, British Columbia, Canada

* Facilitating customer-facing operations, ensuring high levels of satisfaction through effective communication, timely issue resolution, and seamless product delivery* Communicating and coordinating with vendors and carriers to overcome unanticipated challenges* Collaborating with accounting and finance departments to adhere to budget* Surpassing daily goals consistently while being intrinsically motivated and proactive* Assigning daily priorities and monitoring the team for productivity to keep resolution within 24 hours* Shadowing different departments to gain a holistic and in-depth understanding of roles and processes* Identifying processes that can be automated and proposing more efficient solutions

Richmond, British Columbia, Canada

* Securing sales of investments and mortgages at my branch and exceeding quarterly sales targets* Handling unexpected tasks while managing appointments and deadlines​​* Ensuring compliance with banking regulations, maintaining high standards of accuracy and attention to detail.* Strengthening relationships with high value clients to improve retention and satisfaction* Reducing wait times and providing convenience by guiding customers through ATM services and mobile tools

Richmond, British Columbia, Canada

* Assisting with transactions in a professional and timely manner* Reviewing customer profiles to engage in needs-based conversations* Operating through the customer call centre during peak periods of the pandemic

Vancouver, British Columbia, Canada

* Applying knowledge of business principles and practices* Responsive problem-solving and preventative planning* Creating reports and dashboards to track KPIs* Cycling products and store layouts to accommodate a fluctuating inventory to resourcefully move products* Training and mentoring staff while fostering a collaborative, inclusive, and productive work environment

Vancouver, British Columbia, Canada

* Addressing the wants and needs of a customer* Providing personalized service to achieve customer satisfaction* Multitasking and handling multiple customers