- Providing technical assistance and support to end-users (customers, employees, or clients) with hardware, software, and network issues.- Responding to inquiries and requests for technical assistance via phone, email, or ticketing system.- Troubleshooting and diagnosing problems with computer systems, printers, scanners, mobile devices, and other technology equipment.- Installing, configuring, and updating software and hardware components, including operating systems and applications.- Maintaining and upgrading computer systems, including performing backups and ensuring data security.- Collaborating with other IT team members, such as network administrators, database administrators, and software developers, to resolve more complex technical issues.- Documenting technical procedures and maintaining an inventory of technology assets.- Educating end-users on the proper use of technology and providing training on new software and hardware as needed.- Staying up to date with emerging trends and technologies in the IT industry and making recommendations for improvements to current systems and processes.- Following IT policies and procedures, including security protocols, and ensuring compliance with industry regulations and standards.

I am responsible for the operation of over than 60 internal users as well as giving support to external users for Ajman tourism and Ajman Museum in addition to (2 data center) Masfout and Ajman tourism moreover handling twenty servers across one region in Ajman-UAE. My duties include:. Mail Service: email administration using Microsoft exchange 2013, my job includes the creation of new accounts and group initiating besides the backup.· User and computer: responsible for the creation and replication of company user’s data across Active Directory.. Communication Services: Skype for Business implementation in order to facilitate the communication between users.. Virtualization: Hyper-V implementation in order to high availability the services between the servers and reducing down times.· Backup: Provide backup solution using Data Production Manager (DPM) for both users and servers in the aim for the protection and recovery purposes.· Security: Provide security solution using Kaspersky program for the servers in order to manage the installation and the creation for policies also monitoring the client.· Monitoring: Provide monitoring solution using PRTG system for switches, routers, printers and servers in order to monitoring their status of disks, CPUs, memories and up times.

I am responsible for the operation of over 150 users and 15 servers across one region in Amman, Where I have been able to utilize different technologies to operate and maintain the network effectively. My duties include:. Mail Service:. Network: maintaining the company infrastructure using different Microsoft technologies, such as Windows Server 2008 R2/2012 R2.· User and computer: responsible for the creation and replication of company user’s data across Active Directory.. Communication Services: Proposing and installing Skype for Business.

I am responsible for the operation of over 50 users and 30 servers across three different regions in Amman, UAE and KSA, Where I have been able to utilize different technologies to operate and maintain the network effectively. My duties include:· IT Operation: provide my technical expertise and knowledge in IT filed to create network designs, implementation plans, and optimization techniques and upgrade scenarios for various products.· Cloud: maintaining the company cloud infrastructure using Microsoft Intune, Microsoft Office 365 E3 deployment, which include Exchange Online, Lync Online, SharePoint Online, and OneDrive Online.· Network: maintaining the company infrastructure using different Microsoft technologies, such as Windows Server 2008 R2/2012 R2.· User and computer: responsible for the creation and replication of company user’s data across different systems such as Active Directory, MenaITech, Time Attendance machines, Office 365 DirSync.· Infrastructure Hardware: responsible for maintaining the company hardware assets using an online asset management system, troubleshooting and deploying different assets on the network such as switches, printers.· Virtual Machine: Created a virtual environment for the company utilizing Windows 2012 R2 Server Hyper-V technology, where the virtual environment provided rapid deployment for development and testing environments and helped lower costs by reducing the hardware need to run multiple environments in the network.· Backup: Provide a simple backup solution using NAS storage and Windows Distributed File System (DFS) to create regional replicas of the data stored on the NAS system, Data Production Manager (DPM).· Helpdesk: Enable a soft deployment of the ITIL helpdesk module using a cloud-based helpdesk tool that operating using a web portal and email, the helpdesk module helped organize our problem follow up and created a database for the frequent issues that the IT department face.