● Led and implemented an EHR optimization project for 12 departments of WC Health’s Northern and Southern regions improving provider usability and patient safety.● Refined EHR formatting to improve physician access and efficiency related to Dx and CPT codes for HEDIS measures, increasing accurate captures of HEDIS-related services for the VAB program by 5%.● Developed a Standard Operating Procedure for Patient Collections and Petty Cash Box, improving the reconciliation processes for the Patient Billing and Accounting departments.● Collaborated with clinical team to develop a process improvement plan for patient identification and data collection and analyzed dashboard reports of patients in WC Health’s Housing and Chronic Care Management programs, increasing participation in the Transcranial Magnetic Stimulation program by 50%.● Compiled patient records and relevant documents for services billed to fulfill an urgent reconciliation audit for Alliance Mental Health Specialists to the Nevada Medicaid Surveillance and Utilization Review Unit.

COPE Health Scholars in partnership with UCLA Executive Programs in Health Policy and ManagementHospital Site: CHA Hollywood Presbyterian Medical Center• 222 hours administrative experience, and 409 hours clinical experience in Emergency Department, Medical Surgical/Oncology, Telemetry, and Materials Management.• Developed a fundamental understanding of disease processes and overall hospital workflow by completing intensive training on the U.S. healthcare system, clinical best practices and practical hands-on patient care.• Enhanced patient satisfaction by providing exceptional clinical care including discharging, feeding, changing, ambulating, and assisting with toilet needs under the supervision of a licensed staff member.• Compiled confidential patient records following HIPPA guidelines, managed inventory of hospital supplies and equipment, and organized travel arrangement for patients.

● Coordinated weekly meetings with program manager and department supervisors to assess opportunities for the scholars to support hospital workflow and fulfill departmental needs during the COVID-19 pandemic.● Communicated program changes to 30+ health scholars via weekly emails, ensuring timely implementation of COVID-related program changes and program flexibility.● Facilitated transfers for 30+ health scholars to other program sites after the termination of the program at due to the COVID-19 pandemic, still maintaining overall program retention rates.

● Implemented the COPE Health Scholars Program on a new department at an implementation site; interviewed scholars, conducted department specific trainings, and scheduled shifts through CORE software.● Cultivated relationships with nursing staff to ensure positive departmental relations with the Health Scholars Program, creating networking opportunities for the 2019 cohort of Health Scholars.● Managed and maintained staff and scholar engagement through weekly floor checks, goal setting, and performance tracking, resulting in a 90% program retention rate.