- Led and managed a team of 8 data analysts to deliver impactful insights and support business strategies.- Spearheaded data automation efforts using Python, SQL, and Snowflake, streamlining reporting processes and reducing manual workloads.- Designed and delivered executive dashboards and reports using Tableau, Power BI, and Snowflake, providing actionable insights to drive strategic decisions.- Conducted in-depth analyses to identify trends, optimize operations, and inform leadership (including core executives) on business performance metrics.- Automated regulatory requirements for servicing dialing processes, consistently meeting service level agreements (SLAs).- Recruited, interviewed, and trained new team members, fostering a culture of growth and innovation within the analytics team.- Drove data-driven decision-making by collaborating with cross-functional teams to align data strategies with business objectives.

- Managed a team of data analysts supporting production analytics, including TPO to support broker/client relationships, providing executive reporting, production reporting, data analysis, and data modeling.- Developed executive dashboards around key performance indicators (KPIs), customer demographics, market analysis, pipeline analysis, production analysis, and loan quality.- Led predictive modeling and data analysis initiatives around production data, market share, profitability, and liquidity.- Oversaw data modeling (object-oriented, relational, and hierarchical) for customer and production data.- Supported reporting and analysis needs for executive teams, production teams, Capital Markets, and Finance/FP&A teams.

- Delivered profitability analysis, forecasts, risk analysis, and quantitative data insights to support decision-making and technology solutions.- Built executive dashboards in Tableau to provide leadership with key metrics, trending, and risk analysis.- Developed complex SQL-based Profit and Loss models to calculate historical profitability down to the loan level.- Led a team of four analysts to support incentive compensation calculations and report generation, meeting tight deadlines.- Automated incentive statement generation for over 2,000 Loan Officers, reducing processing time by 90%.

- Partnered with business units to provide data analysis on loan originations, cycle times, profitability, and commission incentives.- Developed executive dashboards and automated reports to track performance and inform strategic decisions.- Utilized Tableau and SSRS to enhance report automation, delivering insights to drive business improvement.

- Managed a team of 250+ blended environment agents, overseeing dialer operations, campaign management, and reporting.- Developed and automated dynamic reporting to improve compliance, performance, and audit tracking.- Supported executive leadership with data-driven insights to refine call strategy and enhance decision-making.

- Improved business process efficiency by developing reporting metrics and identifying process bottlenecks.- Managed strategy for portfolio segmentation and developed reporting to ensure compliance with regulatory requirements.

- Managed company database and financial reporting to support loan boarding and acquisition processes.- Created financial models to assist executive decision-making regarding acquisitions and qualifications