• Led data migration and accounting tracks for Agency Management System Transformation projects by successfully migrating thousands of profiles from old to new AMS; defined and implemented configuration requirements by working with offshore resources, vendor resources and market SMEs; contributed post launch market support by trouble shooting any user and system issues.• Acted as product owner for Access Management system (SSO); led numerous application connection onto the access management tool; supported HCM system implementation by providing design requirements to integrate Okta, AMS systems and payroll systems with Workday.• Led the implementation of a new enterprise wide contract management system through designing new processes, defining business & system requirements, and conducting UAT sessions.• Provided project governance and oversight for Accounting and Finance Transformation program with broad understanding of enterprise system architecture and data flows.

Barnes Academy Institute – Ottawa, ON (Canada), Lynn Haven, FL September 2014 – October 2022• Researched and analyzed numerous educational philosophies and curriculum across Asia, Europe, and North America to create the most efficient and effective learning experience for children, in all subjects: math, reading, foreign languages, science, geography, history and nature studies. • Taught elementary English, French, Latin as well as elementary and middle school level Chinese. Successfully engaged children of 3-4 years old to read and become fluent readers by 5 yr old

JP Morgan Chase & Co. (NYSE:JPM) - Chicago, IL December 2010 – PresentA leading global financial institution with assets of $2 trillion, operating in more than 60 countries. Business Analysis Management - Global Client ACCESSBusiness Analysis Lead for an enterprise wide initiative that impacts both internal employees and external clients. Program budget at $.5 billion over 3 years. • Successfully led requirement sessions with Product Managers and SMEs from Chicago, OH, IN, FL, NY, London and Singapore; delivered hundreds of business requirements across multiple Treasury Services workstreams (Payments, Payables, Reports, Statements, Administration/Security, FX Transactions, Electronic Bank Account Management) for multiple enterprise releases.• Communicated business vision and requirements to the Client Experience team; provided key input to the User Interface and process design; worked closely with the product managers on strategic business solutions; acted as a key communicator between the Product and Technical delivery teams. Negotiated in vs. out of scope items with both Product and Tech teams when necessary. In addition, participated UAT testing plan reviews and testing lab activities. Acted as product SME for the testing team resources.• Presented business requirements to all stakeholders as well as provided extensive document reviews to Product Management, Data Management, Client Experience, System Analysis, Architecture Design, Development, Change Readiness, and Migrations teams; promptly addressed open questions and concerns either on the spot or within a turnaround of one business day. • Managed project delivery schedule for requirement phase; provided input to management team on progress of requirements deliverable as well as resource plans.

Integral to a key strategic initiative Device Support Chain Transformation Program in areas of process innovation and re-design, strategic planning, requirements gathering and facilitation as well as supply chain management by providing various supply chain efficiency analysis and making recommendations of implementation strategies. • Drove numerous business requirements for Forward Logistics Automation initiative by driving effective “war room” discussions as well as conducting rigorous planning and analysis activities; achieved consensus across IT design, testing and various other business operations teams including Sales Operations, Customer Service, Accounting and Internal Audit. • Designed and demonstrated over 30 Forward Logistics process maps to a cross functional team; eliminated operational gaps as a result to facilitate transition to the new 3rd Party Logistics (3PL) vendor. • Drove and identified with Accenture supply chain operations inefficiencies and gaps from planning to logistics track of work through various data and process analysis; defined key development areas based on customer experience and business strategy; expected savings by end of 2014 to be $60M; presented execution plan to the program owner, director and functional leads to achieve organization wide buy-in.• Designed 4+ year Supply Chain Transformation Program implementation activities with multiple work stream approach (total of 20,000 hours); Defined cross functional resource and financial requirements.

Provided portfolio analysis and project support for numerous cross-functional projects of high visibility and impact to the enterprise. Average project size at 8,000 hours with budget of $1.5M; average program size at 20,000 hours with budget of $10M. Service expertise includes but not limited to project portfolio management, project financial management as well as process reengineering and cross-functional leadership.• Developed project financial and resource utilization tracking metrics; reviewed and provided input to 100+ presentations on key project strategy and execution decisions to ensure effective messaging to the C-Level executive steering committee members. Average presentation time was reduced from 45 to 20 minutes.• Designed and implemented robust process and a tool for project managers and financial analysts to track project costs; standardized and automated monthly financial reporting process to minimize distractions to the project managers; reviewed the accuracy of project cost models at each decision gate and assessed financial impact to the enterprise portfolio due to any decision change (Portfolio value of $50M). As a result, final cost estimation confidence was kept within +/-10%.• Identified key issues and address gaps that prevent minor technology enhancement projects from moving forward; led a cross functional team to streamline enhancement process from defining business requirement to implementing process solution; execution cycle was reduced from 18 months to 10 months.

Provided extensive analysis skills in the area of financial analysis (income statement & balance sheet), market transition management as well as leading teams to complete any operational projects in account and finance area.• Reduced key roaming accounting close process to one day from what it took others to finish in two days; presented roaming revenue and expense to VP of Finance while manager was absent.• Provided financial actual vs. budget analysis to regional Financial analysts and managers with first hand operational results and drivers; Consolidated wireless industry analysts’ view on competitors as well as USC; contributed to the strategic long term forecast for board of director meetings.• Communicated with various departments including AP, Purchasing, Pay roll and SAP team to ensure market merging and closing to be completed.• Led a team of four in analyzing USC core markets vs. cluster markets performance evaluation with the Strategic Analysis team.• Led a team of four in property filing for nine states within three months by training on filing methodology and by-laws as well as reviewing computed work.