Manager
CurrentLead and manage a department with the size of over 40 staffs to provide reliable and innovative IT services for various IT applications in both global level and regional level, meeting the agreed OLAs and following the SOPs. IT applications include:• Global X-Docking • Domestic Distribution System • eService applications• Cross-functional services applications• US local applications (EMS, COS, MyBrokeage, RWF, etc)Ensure that all team members understand and follow the global IT strategy of Schenker. Identify new business opportunities. Set up new services by negotiating with internal customers, preparing new service contracts and establishing new teams. Coach and motivate the teams to develop themselves and create more values. Connect with internal customers to understand their requirements and handle their complaints, coming up with solutions. Support the general manager of IT operation in decision making and business development with:• SWOT analysis of a situation or proposal • Financial impact analysis of a situation or proposal• New service proposalManage critical projects and ensure the on-time delivery and quality. Search for the sponsorship or support from the local government for the company.
