Han Du Email & Phone Number

- Served as the dedicated implementation manager for Citi premium clients, ensuring structured project management for timely, high-quality product deliveries.- Enhanced client satisfaction by coordinating with Sales, Product Management, Client Services, and Operations, leveraging global resources for optimal outcomes.- Managed project timelines and resources efficiently, reducing implementation cycles and accelerating revenue conversion.- Facilitated seamless client service handovers and consistently improved client feedback in post-implementation reviews.- Effectively communicated deal statuses and project metrics to senior management, adhering to legal and ethical standards.

-Monitoring of KPIs of time, quality and financial results and contribution to its improvement;-Building strong relations with external and internal users;-Continuous improvement in an area of project management and customer satisfaction;-Identifying and analysing project-related problems;-Developing and executing solutions.

-Manages delivery of multiple project initiatives to customers;-Ensures overall project quality and timelines;-Provide project management and delivers projects to schedule, meeting customer specifications on a profitable basis;-Communicating ideas for improving workflow with a positive and constructive attitude.

-Cooperating with project teams and subcontractors to ensurethe progress and quality of work being performed;-Keeping the Project Manager informed about project status andissues that may impact relations with customers;-Assisting the Project Manager in planning and monitoringprojects in order to meet deadlines, quality and budgetrequirements.

Bachelor'S Degree, Management (Marketing)

Master'S Degree, Management (Digital Marketing)