Han Pham Email & Phone Number

I've found a similar interest between the hospitality and business sectors: the thrill of making new connections. The importance of networking extends far beyond these two areas, permeating all facets of life.In the world of hospitality, I've learned the power of creating long-lasting connections with guests, colleagues, and partners. It's not just about providing excellent service; it's about building relationships that leave a lasting impression.As I embark on my journey to attain a Master's degree in International Business and my immersion into the ever-changing business world, I am eager to explore the limitless excitement that networking offers. Let's connect, collaborate, and grow together.

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  Guest Service Representative

  Avenue Of The Arts Costa Mesa, A Tribute Portfolio Hotel

  Feb 2022 - Feb 2023 - Costa Mesa, California, United States

  As a vital team player within the front office team, I consistently ensure seamless daily operations through proficient work delegation, implementing process enhancements, and providing essential support for operational efficiency under the guidance of the manager.•Successfully implemented a customer survey initiative to collect valuable assessments, allowing a comprehensive evaluation of the service, ultimately leading to a significant 10% increase in customer satisfaction. •Deliberately increased monthly revenue by 7% through dynamics upselling of rooms and reservations, utilizing effective sales techniques and personalized interactions with guests.•Effectively managed daily hotel revenue operations, with a focus on maximizing performance through strategic pricing and inventory management to enhance revenue per available room. •Analyze room revenue and occupancy reports through Oracle OPERA to monitor rates; leveraging industry data to adjust pricing, ensuring the hotel stays competitive and profitable