As a vital team player within the front office team, I consistently ensure seamless daily operations through proficient work delegation, implementing process enhancements, and providing essential support for operational efficiency under the guidance of the manager.•Successfully implemented a customer survey initiative to collect valuable assessments, allowing a comprehensive evaluation of the service, ultimately leading to a significant 10% increase in customer satisfaction. •Deliberately increased monthly revenue by 7% through dynamics upselling of rooms and reservations, utilizing effective sales techniques and personalized interactions with guests.•Effectively managed daily hotel revenue operations, with a focus on maximizing performance through strategic pricing and inventory management to enhance revenue per available room. •Analyze room revenue and occupancy reports through Oracle OPERA to monitor rates; leveraging industry data to adjust pricing, ensuring the hotel stays competitive and profitable