Han Pham-Smith Email & Phone Number

Vancouver, Wa, Us

Vancouver, Washington, United States

- Provide Tier 1 support for over 16,000 students, faculty and staff of Clark College.- Use Active Directory to reset passwords and unlock account for faculty/staff and students- Act as the first point of contact for incoming technology requests- Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application- Troubleshoot software issues and document solutions- Route tickets in Freshservice to the proper desktop technicians, network engineering, and application management IT members as needed.- Ensure continuous clients support and contact with clients- Escalate critical system interruptions with IT incident response personnel

Vancouver, Washington, United States

- Assisted students in the use of Microsoft Windows, Microsoft Office, Apple computers, related applications software and peripheral devices- Troubleshooted and helped with the configuration of the wireless devices connecting to the student network- Assisted students experiencing login problems- Basic computer troubleshooted and assisted in computer repairs- Monitored lab patrons and all supplies on a weekly basis- Worked with Office Assistant Leads to ensure compliance with Clark College's Student Computing Resources Policy

Portland, Oregon, United States

• Assisted customer by accurately and efficiently processing their cash and checks• Helped customer with filling checks, preventing fraudulent and with new products• Assisted managers with office administration tasks, such as answering phone calls,making copies, scheduling for customers, and monitoring all supplies needed• Informed customers about self-service digital options• Followed policies and procedures• Engaged conversations with customers by actively listening and asking questions• Introduced customers with other team members to help them financially succeed

Vancouver, Wa

• Recruited 20 students for ASCC’s committees in one month• Trained 30 student representatives by planning an orientation • Made 4 tri-folder boards with specific themes and over 100 bookmarks for ASCC recruitment• Made posters and flyers for recruitment and for ASCC in general• Created ASCC slogan and promoted ASCC on social media • Monitored the attendance of 30 student representatives in 20 committees and be a connection between the representatives and the committee chairs• Served as a voting chair of the ASCC Appointments Committee, coordinating recruitment calendar, promotions, committee participation, meeting day, time, location, and overall interview process.• Served as non-voting chair of ASCC Constitution & Bylaws Committee, preparing the meeting agenda and coordinating meeting day, time and location as needed• Coordinated appointments as specified in the ASCC Bylaws; review and update appointment materials and information• Created specific recruitment events, such as Tie Dye Social, and other small events.• Was a liaison between students, faculty, staff, administration, and the community

Vancouver, Wa

• Planned two family movie nights per quarter• Created buttons and promotional events • Made posters and flyers for events• Worked with team members to plan a Spring Thing per year• Assist with team members during the events and promote the events

Saigon, Vietnam

Reviewed class materials and lessons and advanced students’ knowledgeTutored English and Literature

Saigon, Vietnam

Bachelor Of Science - Bs, Information Technology

Certificate Of Proficiency, Web Development, With Merit

Associate Of Arts - Aa, With High Honors