Han Pham-Smith Email & Phone Number

Vancouver, WA, US

Vancouver, Washington, United States

- Provide Tier 1 support for over 16,000 students, faculty and staff of Clark College.- Use Active Directory to reset passwords and unlock account for faculty/staff and students- Act as the first point of contact for incoming technology requests- Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in.

Vancouver, Washington, United States

- Assisted students in the use of Microsoft Windows, Microsoft Office, Apple computers, related applications software and peripheral devices- Troubleshooted and helped with the configuration of the wireless devices connecting to the student network- Assisted students experiencing login problems- Basic computer troubleshooted and assisted in computer.

Portland, Oregon, United States

• Assisted customer by accurately and efficiently processing their cash and checks
• Helped customer with filling checks, preventing fraudulent and with new products
• Assisted managers with office administration tasks, such as answering phone calls,making copies, scheduling for customers, and monitoring all supplies needed
• Informed customers about self-service digital options
• Followed policies and procedures
• Engaged conversations with customers by actively listening and asking questions

Vancouver, WA

• Recruited 20 students for ASCC’s committees in one month
• Trained 30 student representatives by planning an orientation
• Made 4 tri-folder boards with specific themes and over 100 bookmarks for ASCC recruitment
• Made posters and flyers for recruitment and for ASCC in general
• Created ASCC slogan and promoted ASCC on social media
• Monitored the attendance of 30 student representatives in 20 committees and be a connection between the representatives and the committee chairs

Vancouver, WA

• Planned two family movie nights per quarter
• Created buttons and promotional events
• Made posters and flyers for events
• Worked with team members to plan a Spring Thing per year
• Assist with team members during the events and promote the events

Saigon, Vietnam

Reviewed class materials and lessons and advanced students’ knowledgeTutored English and Literature

Saigon, Vietnam

Bachelor Of Science - Bs, Information Technology

Certificate Of Proficiency, Web Development, With Merit

Associate Of Arts - Aa, With High Honors