Technical Support-Provide Technical support to end users addressing Hardware, software, and network-related issues to users via phone, Email, Remote, and Walk-in users.-Analysis/troubleshooting of Laptops, Desktops, Networks, and other peripheral devices including printers.-Create/Close support tickets using the internal and Service-Now system.-Ensure the IT asset inventory is kept updated and accounted for at all times.-Provide support and troubleshooting for Office 365 applications and features.-Installed Windows and software applications manually and through SCCM on Desktop/Laptop.-Manage and maintain the access control system, including user access rights, permissions, and system configurations.-Collaborate with cross-functional teams to define user support processes and ensure service level agreements (SLAs) are met.-Provide employee training programs such as IT systems, policies, and best practices.IT Infrastructure Support-Collaborate with Thailand teams to ensure consistent implementation and management of IT infrastructure.-Assist in designing and implementing standardized infrastructure solutions, including hardware, software, networks, and systems.-Collaborate with Thailand teams in troubleshooting complex infrastructure issues and provide technical expertise when required.IT Security Support-Collaborate with Thailand and global teams to ensure compliance with security policies and procedures.-Provide security measures, such as access controls, authentication, encryption, and vulnerability management.-Assist in developing and implementing IT security strategies and standards.Vendor Management-Collaborate with vendors for hardware and software procurement, ensuring timely delivery and competitive pricing.-Coordinate vendor selection processes, including evaluation, negotiation, and contract management.-Oversee vendor activities, including installation, implementation, and maintenance, ensuring compliance with agreed-upon SLAs.

Technical Support and Teams Management-Lead of IT Support Specialist Teams and Manage above 500 users.-Create/Close support tickets and communicate with Global Teams using Remedy and Service-Now systems.-On-Site Support and Troubleshooting for hardware/Software issues and identifying root causes for Desktop, Laptop, and Printer.-Provide technical support to users via various channels.-Install Windows and software applications manually and through SCCM.-Administer the company's Outlook, Active Directory, Infrastructure, and business service.IT Infrastructure Support- Define and coordinate LAN/WAN requirements/implementation with Global Network Teams.- On-site support and troubleshooting for IT network product issues (Router, Switch, AP Devices).- Providing new computer and network installation and configuration services.Documentation and Reporting-Create and maintain operational documentation and reports using Office 365 Applications.-Prepared user education presentations with PowerPoint and analyzed printing usage with Excel.-Ensure IT assets inventory is updated and accounted for.

Technical Support -Create/Close support tickets and communicate with Global Teams using Remedy Ticketing systems.-Provide technical support to users via various channels.-Install Windows and software applications manually and through SCCM.-Administer the company's Outlook, Active Directory, Infrastructure, and business service.-On-Site Support and Troubleshooting for hardware/Software issues and identifying root causes for Desktop, Laptop, and Printer.IT Infrastructure Support:-Define and coordinate LAN/WAN requirements/implementation with Global Network Teams.-On-site support and troubleshooting for IT network product issues (Router, Switch, AP Devices).-Providing new computer and network installation and configuration services.

-On-site maintenance of desktop and laptop computers, including hardware and software troubleshooting, at customer locations such as homes, offices, and factories.-Installation of Windows operating systems and software applications on-site, as well as troubleshooting related issues.-Virus cleaning and ensuring the security of computers on-site.-On-site configuration and troubleshooting of local and wireless networks.-On-site configuration and troubleshooting of CCTV IP cameras.

-On-site maintenance of desktop and laptop computers, including hardware and software troubleshooting, at customer locations such as homes, offices, and factories.-Installation of Windows operating systems and software applications on-site, as well as troubleshooting related issues.-Virus cleaning and ensuring the security of computers on-site.-On-site configuration and troubleshooting of local and wireless networks.-On-site configuration and troubleshooting of CCTV IP cameras.