Han Tieu Email & Phone Number

Ho Chi Minh City, Vietnam

- Playing a pivotal role as a bridge between stakeholders and user.- Assessing business processes, predicting needs, exploring areas for enhancement, developing, andimplementing solutions.- Conducting requirement analysis, ensuring quality. Gathering crucial insights from meetings with various stakeholders and generating insightful reports.- Collaborating closely with clients, technicians, and managerial staff.- Ensuring solutions meet business needs and requirements.- Carry out UAT sessions.

Ho Chi Minh City, Vietnam

- Gather, define and prioritize requirements of the project in close collaboration with the clients;- Analyse requirements for consistency, root cause analysis of business challenges, ensure edge case scenarios are considered, and suggest options for process improvement.- Collaborate closely with technical team to understand business requirements and expected system behaviours.- Design wireframes, modeling, write business requirements document & functional specifications (BRD, FSD, User guide) for stakeholders.- Attend the relevant Agile ceremonies as weekly stand-up in order to follow tasks development.- Organize meetings with customers regularly to review project deliverables and deadlines. - Tracking all change requests from customers. Manage all requirements, specifications, change request of the project.- Carry out UAT and demo/training end-users.

- Check re-enrolment status weekly. Take action promptly.- Focast new classes. Schedule classes for the purpose of maximize re-enrolment and teaching hours.- Schedule teachers in carry-on classes and level testing.- Arrange teachers for covering classes, absent Teachers/Testers when requested.- Be flexible and adapt the market demand in scheduling to maximize revenue and teaching hours.- Work closely with AM in order to schedule full-time teachers having enough hours as their contract.- Work closely with CM to get general schedule and pick up classes which depend on the situation of No. of teachers at centre.- Make teachers' monthly salary.- Support AM in verifying teachers' leave requests.- Calculate teaching hours every month for payment.- Plan classes, make-up lessons, report to line manager as required.

Binh Duong, Vietnam

- Maintaining positive & sustainable relationships withcurrent ILA customers (parents & students) for re-enrolments.- Generating new relationships with potential customers(new enrolment)Identifying opportunities for greaterprofits from current customers.- Being the all-in-one contact point for customers tocontact as well as handling all queries/problems/issuesto increase customers’ satisfaction.- Being in charge of all activities related to theircustomers in ILA to ensure that they receive high qualityservices and values from ILA- Other tasks related to their sales & care activities incentres assigned by RM

Binh Duong, Vietnam

- Support teachers in class/during the course.- Report students’ progress - results (monthly); Call parentfor absent students.- Support in delivering and collecting feedback fromparents. Support in handling requests and complaints.- Administration tasks.- Tutoring weak students & ensure students catch upwith the lessons.- Support Events (Enrichment, ESOL, Speak Up,Cambridge Test,...).

Ho Chi Minh City, Vietnam

- Checking Pre-audit Checklist.- Translating of iQBR Report of Projects.- Update issues in Follow-up action Checklist.- Prepare schedules for auditing projects.- Arranging meeting schedules for iQBR Projects.

Bachelor'S Degree

Bachelor Of Science - Bs