Hana Ebrahim Email & Phone Number

Yorba Linda, California, United States

Plans, organizes, develops, and implements City communications, marketing, and community relations programs and services.Coordinates with City staff, departments and divisions to communicate and market City programs and services; recommends marketing and public relations strategies to City departments and divisions.Identifies topics, writes, edits, and designs internal and external publications such as newsletters, brochures, flyers, guides, and communication/marketing plans.Prepares staff reports, press releases, memorandums, letters, speeches, forms, surveys, calendars, multimedia presentations, and City videos.Serves as the City's website administrator; maintains the City's Government Access Channel and social media accounts; oversees the production of all written material and graphics posted on the City website and media accounts; develops, reviews, edits, and authorizes content.Participates in the budget development and administration for assigned area of responsibility; analyzes proposed expenditures; prepares reports and analyses related to impact of budgetary decisions; prepares financial forecasts; tracks and monitors budget expenditures; and processes payment requisitions and invoices.Conducts or participates in studies of new and existing programs and special projects; assists with the development of policies and procedures; and participates in program implementation.Prepares and presents comprehensive analytical and statistical reports, and gives recommendations based on data summaries and other findings.Researches, negotiates, administers, and monitors assigned contracts and agreements; ensures work is performed in compliance with contracts and agreements.Assists in the coordination of special events involving the City Manager's Office and City Council. Represents the City effectively in meetings and events with the City Council, Commissions, community groups, governmental bodies, the media, and the public.

Lake Forest, California, United States

Performs administrative and basic analytical duties for various City departments including assisting the professional staff as needed.Participates in routine projects and research in a variety of areas.Researches and evaluates data and presents facts, conclusions, and recommendations clearly and concisely to department staff, other City departments and agencies, and to the general public.Participates in the development and/or revisions of manuals, policies and procedures.Conducts and participates in a variety of department studies and special projects including operational and procedural studies, service demand studies, and capacity studies.Compiles statistical data; provides recommendations regarding operational and service improvements; conducts quality control for imaged documents.Utilizes various computer applications and software packages; enters data; creates and updates databases and spreadsheets; maintains and generates reports from a database or network system.Respond to requests for information from outside agencies and organizations including surveys.

Irvine, California, United States

Acted as a work unit lead, coordinating workflow, schedules, daily task delegation and on-the-job training assistance.Assisted in supervising facility operations and in developing, planning, directing and implementing program activities. Instructs and supervises program participants. Evaluated specific programs. Developed specific activity areas within a defined budget. Promotes and enforces policies and procedures.Implemented spontaneous recreation programs. Led program development and coordinates activities. Assisted in maintaining Community Services facilities and coordinating equipment maintenance. Inventories and orders supplies. Researched, prepared and disseminates necessary reports, publicity, and statistical data as required. Assisted in preparing and processing program records and documents (i.e., gallery loan documents, class instructor contracts, work orders, warrants).

Irvine, California, United States

Taught and led early childhood and school-age youth recreation classes, seasonal and school-break camps, and various activities including sports, games, drama, science, and tutoring/homework assistance.Supervised facility operations and reservations including scheduling, record-keeping, room setups, athletic field prep, walk-throughs, and customer service. Maintain facilities and equipment. Provided staff and customer support by using CivicRec reports, including registering participants, preparing class rosters, batching payments, and preparing deposits. Assisted with program marketing materials, reports, and statistical data.

Carlsbad, California, United States

Answered over 100 phone calls per week on issues ranging from the Healthcare System, Environmental Issues, Financial Planning after COVID-19, and Veteran AffairsRecorded constituent sentiment on policy issues through an online filing system for all pertinent constituent correspondence data for the 49th DistrictConnected with prospective voters to encourage them to vote, volunteer, and support the candidateContributed Research to Legislative Staff in the Following Areas: Housing, Public Education, Homelessness, Traffic and Transportation, and Crime

Irvine, California, United States

Collaborated with 35+ child care providers and office administrators to facilitate over 600+ students ages 4 to 17 years old Ensured the growth of the 20+ student’s behaviors and progresses, while providing written and verbal updates to parents and administrative coordinators for a safer learning environmentOrganized highly-engaging learning activities for the 4 to 6 year old class, leading to an increase in demand for the program because of the positive reputationImplemented business policies and procedures, including safety management protocols, to comply with state regulations; passed onsite inspections and criminal background checks

Irvine, California, United States

Interacted and communicated directly with 15+ families and children affected by Cerebral Palsy, Down Syndrome, Autism Spectrum Disorder, Developmental Delays, etc.Supported administrative staff to serve 5, 314 children in 2019 where almost 51% of therapy recipients were apart of low-income familiesProvided consistent quality service measured by positive feedback from families and management Assisted main office staff with managing filing, labeling files, maintaining and ordering supplies, copying, and scanning crucial documents

Irvine, California, United States

Established meaningful connections with a multitude of senior residents from different backgrounds, even Alzhiemer and dementia patients, with companionship and emotional supportMeticulously executed the scanning and analyzing of approximately 15+ page files per week to ensure the accuracy of 130+ senior residents’ informationResponded to inbound questions and inquires to provide quality service and support management with ad hoc projectsAugmented senior residents’ living satisfaction by 35% by consistently delivering a professional and nurturing home environment

Master Of Political Science - Mps, Political Science And Government

Activities and Societies: Pi Sigma Alpha (National Political Science Honorary Society) President's Honor List

Bachelor Of Arts - Ba, Political Science And Government

Activities and Societies: Pi Sigma Alpha (National Political Science Honorary Society) & Delta Delta Delta (Collegiate Member) President's.

Associate Of Arts - Aa, Political Science And Government

Dean's Honor List