Bespoke Capital Consulting (“Bespoke”) operates Investment Funds that provide equity to contingent fee-based plaintiffs’ law firms focused on mass tort and personal injury litigation. We specialize in investment solutions partnered with dedicated litigation operations to drive strategic planning and outcomes. Our goal is to provide tailored capital investments in Plaintiffs’ law firms where a transformative business plan can create value for our investing partners and the sponsored firm. Our mission is to not only increase value, but to push for a more equitable ecosystem in the personal injury space, and thus improving outcomes for plaintiffs, firms, and investors. Our products include succession events, workouts and new ventures.

Critical to the success of this position is the ability to communicate effectively with internal and external stakeholders, manage teams to strict performance and revenue targets, and lead resolution of issues with third parties. Essential job responsibilities include: Monitoring and actively updating upper management on daily productivity, performance and revenue metrics in order to meet service level standards and department objectives, while also proactively identifying and resolving roadblocks to success.  Monitoring the overall success of coordination, management, and team execution of client deliverables, with a focus on identified priority firms. Implementing technology solutions and processes that deliver improvement toward meeting client needs, through leveraging close partnership with consulting and product development teams. Standardizing and documenting operational processes, communication methods, and reporting.  Collaborating with internal teams to engage operational partners, understand goals and challenges, and drive outcomes. Identifying ways to standardize, improve, streamline, and expand solutions with third parties, and effectively plan and execute those solutions to optimize performance and operational capabilities.   Serving as an internal and external escalation contact, while also overseeing escalation management to ensure the development of improved processes and best practices to timely resolve and reduce escalations. Contributing to short and long-term organizational planning and strategy as a member of the operations leadership team. Responsibly hiring (using, in part, a cost-benefit analysis) and cross-train in order to create a flexible work force.  Providing team leadership to professionally develop and motivate team members by consistently providing performance feedback, and coaching with a focus on service delivery, process execution and engagement

- Participate in the design and coordination of projects with business development, client services, and technical teams.- Plan and execute projects to meet client demands.- Independently manage assigned projects, including day-to-day communication with internal teams and external clients and task completion on an individual and team level. - Establish and communicate clear expectations to internal teams and stakeholders to ensure business priorities, goals, and objectives are clear. - Implement and maintain productivity and quality standards.- Track, control and report project deliverables, required tasks and milestones. - Provide status reports on a rolling basis to clients across multiple projects.- Provide cross-functional leadership with operations and service teams to ensure project timelines and integrity are achieved.- Hold resources accountable, work to remove obstacles and escalate issues appropriately.- Coordinate with IT project teams to define business requirements and perform testing for enhancements to internal systems.- Coordinate client communications.- Follow, identify, and/or develop tools and best practices for project management and execution. - Maintain and follow HIPAA guidelines and requirements. - Assist in the disbursement of settlement funds for mass tort claimants twice a month. Each disbursement in the tens of million dollar range.

~Customer relations including tours, sales, and conflict resolution~Maintain knowledge of all tanning equipment, retail products, and skin care needs~Cash management~Opening/Closing of the store~Assist manager in training of new staff members~Meet daily and monthly sales goals~Inventory~Attend promotional events

~Assist the Property Manager with the daily operations of the property which may include direct oversight of the leasing and marketing efforts.~Successfully handle prospect and resident relations.~Prepare property invoices for manager approval.~Assist in rent receivables that could include preparing and completing deposit slips, entering rent into computer system, and making bank deposits.~Perform regular property inspections.~Assist in the development of operating budgets~Assist with resident functions.~Interact with residents and vendors in daily operations of the building.~Perform other duties as assigned.~Assist in the supervision of leasing, administrative, maintenance and front desk staff. ~Responsible for the management of the property when the Property Manager is away from the property and/or as directed by a member of Paradigm’s senior management.

~Provide new leads through cold calling and meeting with prospects~Prepare prospect dossier sheets~Create promotional materials and events~Completed Quest for Yes sales training curriculum~Completed Excel software training

~Responsible for inventory and cash management~Create and maintain client scheduling while ensuring client satisfaction~Supervise employee scheduling ~Implemented Salon Iris Salon Management System~Implemented a promotional campaign that resulted in being voted #1 Salon for The Best of Fairfax.

~Customer relations including tours, sales, and conflict resolution~Maintain knowledge of all tanning equipment, retail products, and skin care needs~Created and attended promotional events~Responsible for the recruiting, hiring, training, and development of staff~Inventory management ~Financial & Record management