Hana Ames Email & Phone Number

As a freelance content writer, my major duties involve crafting well-researched, accurate, and engaging content tailored to clients’ needs and target audiences. I research a variety of health, wellness, and medical topics, referencing reliable sources such as peer-reviewed journals, reputable health organizations, and expert insights to ensure credibility. My role includes simplifying complex medical information into accessible, reader-friendly language and balancing technical accuracy with a tone that resonates with different types of readers. I adhere to each client’s editorial guidelines and content strategies, focusing on SEO and clarity to enhance reach and engagement. Meeting deadlines, maintaining professionalism, and delivering high-quality, informative content that aligns with clients’ goals are key to my role.

As a contributing writer for a leading medical website, my responsibilities include producing accurate, well-researched, and engaging content that aligns with the site's goals and speaks to its target audience. I conduct thorough research on health and medical topics, referencing reputable sources like peer-reviewed journals, government health sites, and expert interviews. My role requires me to translate complex medical information into clear, reader-friendly language, making it accessible for both professionals and general readers. I follow editorial guidelines and content strategies to ensure consistency, meet SEO standards, and uphold ethical communication practices.Additionally, I stay up-to-date on current health trends and occasionally revise or update articles based on new medical findings or guidelines. Maintaining accuracy, clarity, and meeting deadlines are essential to my success in this role.

Based in the Master Data Team, I carry out entitlement to receive checks on Customers to ensure that they hold the correct licences to stock pharmaceutical products. Creation and maintenance of Customer accounts. Resolving Client queries on a day to day basis. Direct contact with Clients and Customers via email and telephone.

Working in the Order Entry Team my main responsibilities revolved around processing Customer orders, either through communication received electronically, or taking telephone calls directly from the Customer.This job involved vigilant attention to detail, the ability to work well under pressure and to deadlines, as well as liaising with various departments.I was also responsible for writing the process documents for this department.

My first role within Movianto was to work as part of the Scottish Flu Team ensuring a successful campaign through arranging the logistics of the flu vaccines for NHS Scotland, with other responsibilities of arranging distribution of pharmaceuticals throughout the country.

Temporary administrative positions for a variety of companies.

Milton Keynes, United Kingdom

Customer Service Partner. Working mainly on the service counters and then cafe. Delivering excellent customer service. Developed detailed product knowledge to advise customers on best suitable products. Learned specialist skills on each of the service counters to enable a high quality service, as well as a comprehensive knowledge of all aspects of customer service throughout the store.

Bar staff in busy members only club. Serving a range of beverages and food. Ensuring great customer service. Taking reservations for food, and events. Responsible for clearing the pub of members at the end of the night.

Learning Support Assistant at a challenging secondary school. (From September 2011 also: Instructional Learning Teacher and Learning Coach.) Responsible for:• Writing progress reports.• Face to face meetings with parents/carers each term, and extra throughout the year if needed.• Deploying different techniques to help the students understand the work set and break through any barriers to learning they might have.• Behaviour control in some classes• Ensuring that the students complete all work required or setting detentions if necessary. • Being aware of any changes in behaviour or Child Protection issues and reporting them to the relevant personnel.• Delivering lessons in an engaging manner.• Preparing resources for lessons.

Saturday employment. Sales assistant in one store of a large chain of shoe repairers. Advising members of the public of the repair needs of their shoes. Recommending products. Using specialist machinery to cut keys. Using a computer engraver to engrave various items.

English Studies, English Language And Literature, General, 2:1

Passed Courses., English Literature