Hana (Lemaire) Candelaria possesses expertise in software documentation, technical writing, telecommunications, framemaker, online help and 41 more skills. Colleagues describe her as "Hana is my favorite technical professional partner. Support and technical publications professionals are a solid mix, if a company is truly committed to total Customer Satisfaction. In working with Hana, I have seen her receive many kudos from both Customers, Developers and client-facing departments such as Sales. Hana strives to communicate in the same technical terms that are elemental to departments such as Engineering and Support. She accurately utilizes network flows and topologies central to design solutions and troubleshooting. The meaningful and useful screen shots, and their captions, empower the end user or administrator with base-level product and technology understanding through examples of real product behavior. I have always appreciated Hana's proactive abilities. She listens and pockets great insights and information that are communicated during meetings or casual conversation in order to accurately place these tidbits into relevant areas of the documentation she produces. She can write from scratch and also maintaining legacy information in ways that keep the data relevant. The appropriate weight is given to every concept, instruction and anecdote written to ensure the user's education and understanding of the product. She gets technical concepts across to the user in a manner of "shock and awe". She is interrupt driven in the same way a Support Engineer is accustomed to. Here great attitude in understanding product development pacing and cycles translates into her ability to deal with continuous change. Change to Release Notes, or interruptions to write whole new sections or application notes...all of these changes seem to bounce right off of her as she constantly delivers on moving targets. Being a Cisco Alumni, I love her Cisco-style methods for documentation construction, notation, explanations and examples. Hana is always striving to make it easier for the Customer to use the documentation and, therein, the product. The fruits of Hana's labors are high and consistent Customer Satisfaction." and "Hana is a consummate pro, and able to step into any difficult Pubs situation and produce pro-caliber work. No one could ever go wrong bringing her in to manage others or to act as an individual contributor. She's one of the most experienced people in the Valley and I've learned a great deal from her. A privilege to work with her. Highest recommendation."