• Performed general administrative support, resolved a variety of issues with Windows software from versions 7 to 10.• Effectively addressed customer concerns, implementing resolutions that led to a 20% reduction in customer escalations and a 15% increase in customer satisfaction ratings.

• Coached kids one-on-one and in group sessions during formative years, focusing on year 6s and 7s but occasionally tutoring younger students. • Improved student SATS by two grades on average and overall test results by over 20%.• Satisfaction levels of 95% reported by parents.

• Published a book in late 2013 at age 12, a culmination of sustained perseverance and prodigious artistic aptitude.• Sold over 100 copies and e-books, marketed to schools and libraries within west London, with 5-star ratings on Amazon.