1. Install, repair, configure, update and/or re-image networked Windows PCs.2. Reset passwords for all support system as needed. 3. Setup new and/or closeout terminated accounts for all supported systems. 4. Gather all the required information and provide first level support for incidents and requests. 5. Evaluate device connectivity, internet and MPLS circuit and traffic. 6. Provides direct end-user support and ensures all calls and trouble tickets are entered and managed… Show more 1. Install, repair, configure, update and/or re-image networked Windows PCs.2. Reset passwords for all support system as needed. 3. Setup new and/or closeout terminated accounts for all supported systems. 4. Gather all the required information and provide first level support for incidents and requests. 5. Evaluate device connectivity, internet and MPLS circuit and traffic. 6. Provides direct end-user support and ensures all calls and trouble tickets are entered and managed with the ticket–tracking software in a timely manner. 7. Assist with monitoring proper network and server operations and resolving issue related To malware, spyware and viruses. 8. Install, configure and maintain Windows corporate devices and peripherals. 9. Keep employees informed on request status and progress. 10. Troubleshoot incidents, including desktop application, network and telecom. 11. Identify recuring incident and escalated as appropriate. 12. Prepare for new releases/ updates and rollout. 13. Research questions and issue of open incidents. 14. Submit new solutions of resolved incidents to knowledge databased. 15. Performed other job-related duties as assigned by immediate supervisor. Show less

1. Support all phases of Store actions (Install, Move, Add and Change): New Store, Refit and Hardware.2. Hardware and Software upgrades.3. Coordinates to ensure that vendor and fields support team resolves issues.4. Make sure that all incident/ request ticket are resolved/ fulfilled either via online (remote assistance) or onsite.5. Manage and coordinate with vendor support/ supplier in terms of contracts and making sure that they delivered within SLA.6. Responsible in… Show more 1. Support all phases of Store actions (Install, Move, Add and Change): New Store, Refit and Hardware.2. Hardware and Software upgrades.3. Coordinates to ensure that vendor and fields support team resolves issues.4. Make sure that all incident/ request ticket are resolved/ fulfilled either via online (remote assistance) or onsite.5. Manage and coordinate with vendor support/ supplier in terms of contracts and making sure that they delivered within SLA.6. Responsible in purchasing of all IT terms and making sure that procurement process is followed.7. Management of IT fixed assets, including security systems such as RFID, CCTV and Intrusion alarm systems.8. Management of IT hardware scrapping, pullout and BIR POS cancellation documentation. Show less

A1. Network & Communication maintenance according to Group policies - Server, network printers, modem, router & switches, Email-phones, PolycomA2. Security Maintenance-Access control including ensuring thatCCTV is functioningA3. Ensure security group policies application including data recovery (Data Integrity-Network security, data back-up)A4. Hardware & Peripheral maintenance- Desktops, laptops, personal printerA5. Assist and initiate the purchase of new hardware and… Show more A1. Network & Communication maintenance according to Group policies - Server, network printers, modem, router & switches, Email-phones, PolycomA2. Security Maintenance-Access control including ensuring thatCCTV is functioningA3. Ensure security group policies application including data recovery (Data Integrity-Network security, data back-up)A4. Hardware & Peripheral maintenance- Desktops, laptops, personal printerA5. Assist and initiate the purchase of new hardware and softwareA6. Provide Technical Support to usersA7. In charge of IT assets inventory completeness and updateA8. Data entry when his load from the above duties is lowA9. Any additional requirement given from time to time.• Installing and configuring hardware and software components to ensure usability.• Troubleshooting hardware and software issues.• Repairing or replacing damaged hardware.• Upgrading the entire system to enable compatible software on all computers.• Performing tests and evaluations on new software and hardware.• Providing support to users and being the first point of contact for error reporting.• Establishing good relationships with all departments and colleagues.• Conducting daily backup operations.• Managing technical documentation.• Escalate any identified risk area to the local management Show less

The Employee’s position is that of Specialist, E2 band and on commencement of employment, the Reporting Manager will discuss in detail about the role. The Employee will be required to perform the duties and obligation and comply with such instructions as may be designated by the Company and which are reasonably consistent with the job title.  Job Responsibilities ·        Assisting users for their concern and create ticket by each.·        Responsible on… Show more The Employee’s position is that of Specialist, E2 band and on commencement of employment, the Reporting Manager will discuss in detail about the role. The Employee will be required to perform the duties and obligation and comply with such instructions as may be designated by the Company and which are reasonably consistent with the job title.  Job Responsibilities ·        Assisting users for their concern and create ticket by each.·        Responsible on IT equipment assets maintained.·        Coordinate on IT vendors for other concern like hardware issue etc.·        PC health check for all BP users.·        Maintenance of Meeting Room or issue on AV or Polycom devices.·        Application issues and Printer concern will be troubleshot.·        Provide remote hardware/software support service to onsite client.·        Troubleshoot network devices to ensure connectivity from the PC to the Network.·        Knowledgeable in MFA set up, OneDrive cloud, Zscaler Application etc.   Show less

Responsibilities• Assumes ownership of functional escalations from Service Desk, Shift Lead, and other Incident Assignees.• Responsible for accurate and concise incident communication as per the agreed intervals.• Expeditiously diagnoses and resolves incidents as agreed on the level of services for Phildata, JMD and ITECH, that’s within SLA targets of CEB ISD.• Adhere to process and procedures as outlined in the SOP.• Promptly escalates to Level 3 as per the Sop or as… Show more Responsibilities• Assumes ownership of functional escalations from Service Desk, Shift Lead, and other Incident Assignees.• Responsible for accurate and concise incident communication as per the agreed intervals.• Expeditiously diagnoses and resolves incidents as agreed on the level of services for Phildata, JMD and ITECH, that’s within SLA targets of CEB ISD.• Adhere to process and procedures as outlined in the SOP.• Promptly escalates to Level 3 as per the Sop or as advised by the Dispatcher or shift lead.• Communication to the stakeholders as per the SOP.• Perform activities as directed by the Desktop Support Lead. Show less

Responsibilities• Preventive maintenance/ asset management for all computers of Bangko Sentralng Pilipinas including regional 22 branch office.• Crimped and installation network cables, setup WIFI connection.• Assist user thru remote control, net meeting and dame ware mini remote control for troubleshooting and resolve computer problems.• Installing/ configuration basic setup of settings that required by hardware/ software admin and• Network admin of BSP IT-Group for this… Show more Responsibilities• Preventive maintenance/ asset management for all computers of Bangko Sentralng Pilipinas including regional 22 branch office.• Crimped and installation network cables, setup WIFI connection.• Assist user thru remote control, net meeting and dame ware mini remote control for troubleshooting and resolve computer problems.• Installing/ configuration basic setup of settings that required by hardware/ software admin and• Network admin of BSP IT-Group for this application Software: lotus notes (v5, v6, v6.5, v8, v9), IBM client access AS 400 (v5r1, v5r3, v6r1, and v7r1), SAP GUI application (v6, v7), BARCODE system inventory, and Symantec anti-virus. • Domain configuration and configuration proxy settings for internet access.• Conducts computer diagnostics and resolve problems and provide technical assistance.• Virus Removal.• Troubleshooting, repair hardware, software problem and network problem.• Diagnose and advance repair defective desktop computer, laptop, server and printer.• Deployment/ PC relocation equipment for employee use performing or ensuring proper installation of cables and operating system.• Dispatch and assigned field engineer for conduct 1st level support for BSP client. Show less

Job Summary          The Deskside Remote Technician/ Scheduler will be providing technical phone support to end users and determining if a Dispatch Field Technician is required. This team handles a variety of technical issues that were not able to be resolved at the Service Desk level for remote users. The Deskside Technician will be responsible for researching and implementing solutions to resolve the user’s technical incident. This may include interaction with help desk and desk side… Show more Job Summary          The Deskside Remote Technician/ Scheduler will be providing technical phone support to end users and determining if a Dispatch Field Technician is required. This team handles a variety of technical issues that were not able to be resolved at the Service Desk level for remote users. The Deskside Technician will be responsible for researching and implementing solutions to resolve the user’s technical incident. This may include interaction with help desk and desk side support team to resolve the end user’s in the most   efficient manner. This role will also include a scheduling responsibility. They will work closely with the retail store manager and dispatch field technicians to schedule both the dispatch technician and required equipment to be onsite for incidents and request. Remote Support Job Responsibilities ·        Review all tickets for remote locations and determine if remote support is variable.·        Provide remote hardware/software support service to onsite client.·        Diagnose end-user system failures and implement repair solutions.·        Troubleshoot network devices in order to ensure connectivity from the PC to the Network.·        Diagnose printer and other peripheral devise failures and implement repair solutions.·        Providing installation and upgrading services of hardware and software.·        Monitor escalated tickets to field teams to ensure acknowledgement.·        Work closely with field dispatch teams including partner vendors. Show less

Responsibilities 1. Performing preventive maintenance activities in Head Office (HO) location. 2. Attending to service requests and other non-incident related activities in HO locations. Duties and Responsibilities1. Perform PM Activities in HO locations.a. Clean workstation.b. Hardness cables of system unit and peripherals.c. Conduct inventory of IT assets and initiate updating of hardware records.d. Troubleshoot and/ or facilities repair of defective IT… Show more Responsibilities 1. Performing preventive maintenance activities in Head Office (HO) location. 2. Attending to service requests and other non-incident related activities in HO locations. Duties and Responsibilities1. Perform PM Activities in HO locations.a. Clean workstation.b. Hardness cables of system unit and peripherals.c. Conduct inventory of IT assets and initiate updating of hardware records.d. Troubleshoot and/ or facilities repair of defective IT equipment discovered during the performance of PM Service.e. Facilitate pull-out of unnecessary IT assets.f. Escalate any issue/ exceptions observed.2. Attend to service requests and other non-incident related activities in HO locations.a. Install newly issued IT equipment.b. Relocate IT equipment.c. Install IT asset tags.d. Validate IT asset tags.e. Evaluate pull-out requests for IT assets.f. Prepare the supported hardware for pull-out from end user location.g. Provide support in project-related activities, as assigned by immediate lead. 3. Supervise vendor personnel when performing PM activities.a. PM of UPS equipment.b. Proactive UPS battery replacement. 4. Perform other related functions that may be assigned. Show less

Responsibilities  Conducts POS diagnostics, resolve problems and provide technical assistance. Conduct PCOUNT, initiate update of hardware record and escalate any issues/exception observed. Troubleshoot and/or facilitate repair of defective IT equipment. Search, collect and backup data files using SQL in the system.