Hana Miller Email & Phone Number

• Conduct weekly user interviews to test our current product, gather market insights, and identify opportunities for improvement.
• Synthesize research findings and collaborate with cross-functional teams to drive iterative improvements and ensure our product meets and exceeds user needs.

• Conduct User Acceptance Testing (UAT) for new features, providing feedback to the engineering & design team for effective deployment.
• Craft and update external support articles to enhance customer understanding and self-service capabilities.
• Craft and update internal documentation to regulate internal processes and enhance knowledge base.
• Maintain a top-ranking position in ticket resolution on Zendesk, achieving a consistent 96% CSAT (Customer Satisfaction Score), showcasing… Show more
• Maintain a top-ranking position in ticket resolution on Zendesk, achieving a consistent 96% CSAT (Customer Satisfaction Score), showcasing dedication to both efficiency and quality. Show less

Las Vegas, Nevada

• Successfully managed and executed 6 promotional events within 6 months, driving sold-out attendance and exceeding revenue targets by 25% by implementing effective project coordinating, marketing strategies, and.
• Increased TAO Beach Instagram following from 0 to 20k within 3 months through targeted content strategy and engagement initiatives, resulting in improved brand visibility and customer engagement by creating compelling.
• Increased TAO Beach Instagram following from 0 to 20k within 3 months through targeted content strategy and engagement initiatives, resulting in improved brand visibility and customer engagement by creating compelling.
• Decreased company spending on event services and supplies by 20% while maintaining high-quality standards through effective negotiation skills, thorough market research, and strategic vendor selection.
• Improved overall event execution and reduced project timelines by 15% by fostering strong communication, establishing streamlined workflows, and ensuring seamless collaboration between departments, vendors, and.

Las Vegas, Nevada

• Awarded Employee of the Year for exceeding sales targets & delivering exceptional customer service for 2018-2021.
• Consistently exceeded sales targets by an average of 97% through proactive prospecting and successful closure of new client deals in the field, resulting in significant revenue growth and surpassing performance.
• Excelled in building and nurturing long-term connections with a portfolio of 10 VIP clients maintaining an average of 4+ trips annually per client… Show more
• Excelled in building and nurturing long-term connections with a portfolio of 10 VIP clients maintaining an average of 4+ trips annually per client, resulting in substantial revenue of at least $10,000 per person per.
• Consistently generated impressive revenue of $10,000-$30,000+ per shift while upholding the highest standards of accuracy and service quality in a fast-paced environment, resulting in outstanding financial performance.
• Achieved an exceptional 100% employee retention rate by developing comprehensive training materials that equipped new hires with best practices in point-of-sale (POS) utilization, fostering a highly skilled and engaged.

Bachelor Of Arts (B.A.), Psychology

Ux/Ui Design