To ensure that all departments are aware of their tasks and responsibilities during the launch of a new product or other investment services (including

Responsible of Subscriptions / Redemptions for Markaz local mutual funds & where Markaz is the Selling Agent Prepared Unit holders' registrar of Markaz local funds. Provided the investors' with periodic account statements. Subscription procedures for change in capital structure and related transactions… Show more Responsible of Subscriptions / Redemptions for Markaz local mutual funds & where Markaz is the Selling Agent Prepared Unit holders' registrar of Markaz local funds. Provided the investors' with periodic account statements. Subscription procedures for change in capital structure and related transactions (rights issues / capital increases / Pre-IPOs ) Clients Files: responsible to maintain files for the investors of local funds. Upon approval of the NAV filling up the information on the forms (NAV, total amount, fees), update the system (number of units, movement) and updates the shareholders excel file. Send the relevant subscription / redemption forms and the updated excel sheet.Page 2 of 4 Hanan Saied Mohammed Afify May-12 Posted it on the applicable system. Prepared the letter to Custodian and informing about the new subscriptions and redemptions. Along with the hard copies of the forms, the previously mentioned excel table, the copies of the receipts of the movements and the I-flex report. Issued the receipt of the subscription / redemption. Show less

Raya Call center is a huge call center supporting Vodafone's performing the same duties in the same place. Deal with the customer problems and solve it (the handset / network or concerning his MISISDN). Clarify to the customer the services that he can enjoy in our network. Inform him about the new offers and services if there is… Show more Raya Call center is a huge call center supporting Vodafone's performing the same duties in the same place. Deal with the customer problems and solve it (the handset / network or concerning his MISISDN). Clarify to the customer the services that he can enjoy in our network. Inform him about the new offers and services if there is any. Direct the customer to the right track to know about anything related to "Vodafone". Mark all the details of the conversation in the suitable applications so all calls cases be clear to any of our colleagues will receive the customer call to be aware of the customer history. Show less