As an MHLS Advisor, I support Amazon employees by providing expert guidance on their work events and HR-related queries. My role includes:Assisting with inquiries related to employment status, time off, pay, and other HR events through various communication channels.Reviewing and troubleshooting issues related to employee work events to ensure smooth HR processes.Collaborating with HR and cross-functional teams to resolve complex employee concerns.Ensuring compliance with company policies and maintaining data confidentiality while addressing employee needs.Continuously improving support processes to enhance the employee experience.

As a Technical Team Lead in a horticulture company, I provide assistance to clients, addressing inquiries related to horticultural products and services. I handle customer concerns, offer technical guidance, and ensure a positive customer experience. Additionally, I collaborate with internal teams to streamline communication and contribute to the overall success of the company.

As a highly skilled Service Management Specialist at NTT DATA, I have successfully spearheaded the development and implementation of effective service management strategies in close collaboration with clients and internal teams. In my role, I focused on identifying and assessing the staff, tools, and specialized support requirements necessary to optimize operational and support processes for maximum efficiency.I have demonstrated exceptional proficiency in incident management, successfully handling and resolving critical incidents for major accounts such as Moodys, Hilton, HP, and HYG. Through my autonomous work style, I efficiently prepared and delivered daily reports with minimal guidance, showcasing my ability to work independently while maintaining high-quality standards.My expertise in ticketing systems has further strengthened my ability to provide outstanding service to clients, ensuring seamless communication and efficient issue resolution. By leveraging my experience and skills in service management, I have consistently achieved successful outcomes for NTT DATA and its esteemed clients.Overall, I bring a wealth of experience and expertise to the field of service management, enabling me to deliver exceptional results and contribute to the success of organizations.

In my previous role as a Transaction Risk Investigator in Risk Operations at Amazon, I played a crucial role in identifying and analyzing trends and patterns among sellers. My responsibilities included conducting thorough investigations to mitigate transactional risks and ensuring compliance with company policies.Not only did I excel in my core responsibilities, but I also went above and beyond to contribute to the success of my team. As the Point of Contact (POC) for my team, I effectively supported and assisted my colleagues, demonstrating strong leadership skills and the ability to handle additional responsibilities. Additionally, I was selected to be a Subject Matter Expert (SME) where I regularly conducted training sessions for other investigators, sharing my knowledge and expertise to help them improve their performance.On a lighter note, I believe in fostering a positive work environment and building strong relationships with my colleagues. On my first day at the office, I surprised everyone by singing, adding a touch of joy and camaraderie to the workplace. Furthermore, I actively participated in the Corporate Social Responsibility (CSR) group, where we organized activities and initiatives aimed at benefiting our society and making a positive impact.Through my dedication, commitment to excellence, and active engagement in team activities, I have consistently contributed to the overall success of my team and organization.

As a Census Department Enumerator, I played a crucial role in collecting accurate demographic data and conducting surveys on behalf of the Indian Census Department.I was responsible for visiting assigned areas, interacting with residents, and gathering essential information to support census activities. This position requires excellent communication skills, attention to detail, and the ability to work independently while adhering to strict data collection protocols.