Hanan Mohammad Email & Phone Number

Zahran St, Amman, Jordan

Zahran St, Amman, Jordan

Amman, Jordan

- Handled customers’ advanced payment inquiries using PayFort & PayStation.- Provided required consultations and support to other Middle East departments (AE, SA, EG).- Worked using network tools diagnosing and treating customers’ accounts' technical problems.- Gathered feedback from CSAs through GIMBA walks to develop problem-solving criteria.

- Provided assistance, training and troubleshooting support to newly-hired staff.- Collaborated with leadership to share information and coordinate on new SOPs.- Tracked trainees' progress to ensure achieving performance targets.

Amman, Jordan

- Answered services’ questions and suggested alternative offerings to attract potential customers.- Ensured establishment of end-to-end services by following up with third-party service providers.- Arranged services’ appointments and preferences aligning customers via outbound calls.- Conducted training sessions and assessments to newly-joined team members.

- Supported different Amazon stores in a perfect timely manner and multi-tasking skills.- Ensured smooth day-to-day operations of the first and second line of CS operations.

Amman, Jordan

- Identified customers' needs to ensure they are satisfied via phone and email.- Communicated with third-party support teams as necessary to achieve convenient solutions.- Kept records for customers’ interactions, comments, suggestions and feedback.

Amman, Jordan

- Determined objectives and requirements for structures by meeting with clients.- Supported multi-disciplinary team in developing designs, schematic diagrams, and drawings.- Trained to be ready to join work-life with self-confidence and practical skills.