Hanan S. Email & Phone Number

Jupiter, Fl, Us

Performs customer advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Takes calls and provides status from and to customers on a regular basis.Works in conjunction with internal and external resources to the company technicians/engineers to troubleshoot and resolve customer's issues.Has direct interaction and escalates troubles internally and externally on behalf of the customer.Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.Works tickets on a routine basis and may request support of others.Contribute to realizing departmental company goals and objectives

West Palm Beach, Florida, United States

Taught computer class for elementary school while obtaining Cybersecurity certificate, teaching over 200 students to be proficient in computer essentials tools such as MS Word and Excel.Mentored and guided 30 students in the 5th grade in the obtainment of ICT certificates.

11-month Cybersecurity Professional Certificate covering topics in Microsoft Security, Computer Networking, Linux, Cloud Security, Python, Network Security, Cyber Infrastructure, and Technology, Digital Forensics and Incident Response, Ethical Hacking, and Game Theory. Cultivating skills in Splunk, Wireshark, PowerShell, Snort, Virtual Box, VMware, Metasploit and more.

Cyber Defense Professional Program

Bachelor Of Engineering - Be