Hanan Carlton Email & Phone Number

• establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards;• the design and implementation of new solutions and improving resilience of the current environment;• maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization;• undertaking data network fault investigations in local and wide area environments, using information from multiple sources;• securing network system by establishing and enforcing policies, and defining and monitoring access;• the support and administration of firewall environments in line with IT security policy;• updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations;• reporting network operational status by gathering, prioritizing information and managing projects;• upgrading data network equipment to latest stable firmware releases;• configuration of routing and switching equipment;• configuration of hosted IP voice services;• basic configuration of firewalls;• remote support of on-site engineers and end users/customers during installation;• remote troubleshooting and fault finding if issues occur upon initial installation;• capacity management and audit of IP addressing and hosted devices within data centers;• liaising with project management team, 3rd line engineers and service desk engineers on a regular basis;speaking with customers via email and phone for initial requirement capture.

• Teaching CCNA, Network+, Security+ and A+ classes • Maintaining Cisco routers, switches and computers for lab use• Design, and implement curriculum, testing, and/or teaching methodologies• Motivate students to actively participate in all aspects of the educational process• Communicate effectively, both orally and in writing.• Staying current on latest industry technologies• Teach material from approved curriculum and develop daily lesson plans to include instructional aids.• Teaching networking classes in both a lecture and hands on lab environment• Instruct students in laboratory safety procedures• Configuring Cisco routers with OSPF,RIPv2 and EIGRP• Basic Experience with Microsoft's infrastructure/server products including: Window Server 2008 (Active Directory), Windows 2003 Server (Active Directory)• Basic understanding of DNS and DHCP• understanding of how to configure TCP/IP 4 settings• Backing up Cisco IOS and using GUI & CLI commands• Basic Experience with one or more of the following technologies/platforms: LAN/WAN and system management too• Configuring Cisco switches with VLANs • Troubleshooting tasks with students based on the OSI layers • Complete professional development and in-service activities in accordance with college standards.• Building and maintaining desktop system images• Maintain expertise in subject area and recommend improvements in curriculum design• Responsible for acting as an academic and career adviser for students• Gather data, compile information, and prepare reports

Baton Rouge, Louisiana Area

• Provided support and technical assistance to all Amedisys system users• Remotely logged to reset passwords for locked out users• Installed printers drivers files into the printer share on the server • Served as a front line point of contact for all Amedisys employees for all software, hardware or system functional requirements.• Effectively resolved network problems and followed the correct escalation process outlined by the support division.• Successfully documented each problem and made recommendations to supervisor as to program upgrades or repairs necessary to reduce/eliminate future problems.• Repaired, modified, and upgraded equipment/hardware as needed for reissuance.• Evaluated systems and answers compatibility questions in all locations to ensure all hardware and software are in proper working order to minimize disruption to business operations.

• Installed, updated and configured antivirus software on the servers and all domain users.• Setup & Troubleshoot VLANs in multisite network configurations• Added computers to the Active Directory• Used software CDs related to the diagnosis of the computer problems• Reimaged computers using Acronis• Setup & Troubleshoot Wireless network• Installed Network printer• Diagnosed, repaired, and preplaced computers hardware problems• Installed, updated and troubleshot applications and software• Connected various computers in the networks• Organized an IT room by labeling cables and mounting racks, switches, and patch panel to a new wiring closet• Created VLANs on a Cisco switches• Installed and troubleshot network cabling base• Troubleshot, secured and installed wireless routers• Setup and configured Windows operating systems• Educated customers on the use of operating systems and applications• Recovered and backed up data• Installed Hardware drivers

• Bachelor In Network & Comm Management, Security Management

Associate Of Arts And Sciences (Aas), Computer Systems Networking And Telecommunications