Hanane Ch Email & Phone Number

Canada

Dubai, United Arab Emirates

Abu Dhabi, United Arab Emirates

Abu Dhabi, United Arab Emirates

➢ Supervise day to day clinic operations. ➢ Monitor efficient workflow process, monitored daily productivity and implemented modification to improve overall effectiveness of personal and activities.➢ Maintain accurate, current and compliant financial records by monitoring and addressing variances.➢ Manage files and records for clients and adhered to safety procedures to prevent breaches and data misuse.➢ Monitor the correct arrangement of the bookings.➢ Monitor the… Show more ➢ Supervise day to day clinic operations. ➢ Monitor efficient workflow process, monitored daily productivity and implemented modification to improve overall effectiveness of personal and activities.➢ Maintain accurate, current and compliant financial records by monitoring and addressing variances.➢ Manage files and records for clients and adhered to safety procedures to prevent breaches and data misuse.➢ Monitor the correct arrangement of the bookings.➢ Monitor the emails to concern departments.➢ Act as a translator if needed.➢ Take full responsibility for dealing with relevant customer complaints, queries and request for information for start to end of process. Show less

Abu Dhabi, United Arab Emirates

➢ Offered friendly and efficient service to all customers, handled challenging situations with ease.➢ Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.➢ Translation and communicating between doctor and patients.➢ Making good relation with patients and make them feel comfort.➢ Provide information regarding procedure to the patients .➢ Explains coverage of medical benefits to patients when required.➢ Assists patients… Show more ➢ Offered friendly and efficient service to all customers, handled challenging situations with ease.➢ Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.➢ Translation and communicating between doctor and patients.➢ Making good relation with patients and make them feel comfort.➢ Provide information regarding procedure to the patients .➢ Explains coverage of medical benefits to patients when required.➢ Assists patients with eligibility and benefit coverage question.➢ Performs administrative jobs.➢ Keeps patient appointment and reminding the for their arrival.➢ Birthday reminders.➢ Feedback sheet to filled from the patient and for their experience. Show less

Abu Dhabi, United Arab Emirates

➢ Vip movement Member and all external doctors referral in charge➢ Support to translate medical information to all external and internal patients➢ Receive, direct and relay telephone messages and fax messages to the concerned person.➢ Answer the phone in a proper manner according to the standards.➢ Book appointments and follow up appointments according to the patient request.➢ Answer the emails and act accordingly to action or reply to all in a timely manner.➢ Make sure… Show more ➢ Vip movement Member and all external doctors referral in charge➢ Support to translate medical information to all external and internal patients➢ Receive, direct and relay telephone messages and fax messages to the concerned person.➢ Answer the phone in a proper manner according to the standards.➢ Book appointments and follow up appointments according to the patient request.➢ Answer the emails and act accordingly to action or reply to all in a timely manner.➢ Make sure that the reception is well maintained with supplies, clean and in good conditional the time. ➢ Handle the cash and credit card transactions and make sure that the transactions are accurate. ➢ Drop the cash and credit card transaction to the finance department by the end of the shift. Welcome and great all patients in a pleasant way. ➢ Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly. ➢ Handle the patient complains in a timely manner, takes notes and ask for help if the complaint cannot be solved. Show less

Abu Dhabi, United Arab Emirates

➢ Managing the reception desk greeting visitors and potential new patients.➢ Acting as a liaison between patients and physicians and management.➢ Guiding patients and their families and directing them to the correct contact person as needed.➢ Managing the hospital telephone lines and directing patients and staff members.➢ Conducting tours to new patient families and introducing them to the facility.➢ Collecting and distributing mail to all staff members of the… Show more ➢ Managing the reception desk greeting visitors and potential new patients.➢ Acting as a liaison between patients and physicians and management.➢ Guiding patients and their families and directing them to the correct contact person as needed.➢ Managing the hospital telephone lines and directing patients and staff members.➢ Conducting tours to new patient families and introducing them to the facility.➢ Collecting and distributing mail to all staff members of the facility.➢ Maintaining a strong relationship with patient families to create a welcoming atmosphere.➢ Participate in hospital events emphasizing patient quality of life.➢ Acting as an integral part of the reception and administrative team to promote cohesion within the workplace.➢ Reporting any patient complaints or requests to management . Show less

➢ Manage and coordinate activities involved in scheduling VIP patients' booking and liaises with admitting and Out-Patient Department to ensure VIP patient handling is optimal.➢ Maintain relations with all hospital staff to ensure adequate provision of quality patient service and guest relations.➢ Develops and recommends strategic and operational plan for Patients' Relations Office➢ Act as the day-to-day point of contact for all internal and external Arabic communications within… Show more ➢ Manage and coordinate activities involved in scheduling VIP patients' booking and liaises with admitting and Out-Patient Department to ensure VIP patient handling is optimal.➢ Maintain relations with all hospital staff to ensure adequate provision of quality patient service and guest relations.➢ Develops and recommends strategic and operational plan for Patients' Relations Office➢ Act as the day-to-day point of contact for all internal and external Arabic communications within the business ➢ Supports accreditation planning and preparation efforts for the achievement of the goals of Hospital➢ Submits a monthly report on patients' complaints analysis and follow-up as well as receiving any complaint arising from IPD, OPD and ER department, and reports observations to the department concerned through Support Services Manager.➢ Time Management➢ Participating in the quality and management meetings to provide a data for the improvement of patient’s experience. Show less