Hana Norval Email & Phone Number

Omaha, Ne, Us

Chicago, Illinois, Us

•Writing IaC in Azure DevOps• Crowdstrike remediation of infrastructure/servers (07/2024)• Conduct Interviews & provide feedback for hiring consensus • Lead migration from Log Analytics to Azure Monitor• Create, modify, and deploy Azure Policies• Kubernetes Platform patching in Azure AKS• Working daily in ServiceNow, Jira, Confluence, Azure Portal, & Azure DevOps• Programming in Azure DevOps, using Terraform• Agile Scrum Master for Conagra's Public Cloud team• Azure DevOps Provisioning & Deployment of MSSQL Servers with Checkov, AAD group assigned SQL admin rights with Private EndPoints. Connecting to the AKS Services Subnet in each required Subscriptions• Azure DevOps Service Graph Connector configuration & deployment for Azure to to replace Cloud Discovery by importing cloud infrastructure resources into ServiceNow's Configuration Management Database (CMDB)• Azure DevOps AI build and automation of the Cognitive Services form recognizer application to extracting data from invoices, documents, receipts, ID cards, and business cards• Lead configuration and management of Microsoft Entra Privileged Identity Management (PIM) and Role-Based Access Control (RBAC) as a part of our ongoing wider IAM strategy

Omaha, Ne, Us

• Responsible for strategic planning for all IT functions, IT projects, IT operations, and IT policies.• Drive transformation, manages innovation, develops talent, enables the use of data, takes advantage of evolving technologies, and challenges executive leadership to think strategically when planning incorporation of future IT infrastructure with future business models. • Oversight of technology team, including direct personnel supervision, project management, resource allocation, and monitoring of overall team performance.• Assessment of servers, firewalls, and cloud services to identify opportunities for optimization, redesign, or process improvement with a focus on end-to-end business processes. • Develops, implements, and manages policies, procedures, technology standards, and assures technical training to support department staff and the organization.• Identifies the need for system upgrades or modifications. Defines ongoing monitoring program to maintain the right level of inventory and licenses based on general usage and special projects. Works with leadership to develop plans and budgets to support such needs.• Focus on driving a risk-aware organization and delivering security outcomes that balance real-world threat management needs and promote business outcome speed and agility.• Partner with business stakeholders, vendors, and management to provide a strategic vision for on-going program improvements and to help steer business process development. • Lead, prioritize, and manage simultaneous projects. Balance competing constraints including but not limited to scope, quality, scheduling, budgeting, resources, and risks to achieve optimal results.• M365 and all Admin Centers, including but not limited to Azure Cloud Services.• Develops relationships with vendors, service providers and manufacturers. Contract and price negotiation.• Responsible for retention and performance evaluation of reporting staff.

Omaha, Ne, Us

• Management and training of Desktop Support personnel• Administration of local and enterprise-wide infrastructure systems• Monitoring and problem resolution; day-to-day maintenance • Microsoft Products: SQL Server, Office Products/Office 365, Active Directory, Azure Active Directory, SharePoint• Windows Server 2008, 2012, 2016, and 2019 administration and maintenance• Management of Microsoft Exchange Server• Management and maintenance of on-prem AD and Azure AD synchronization• Management of O365 migration• Wireless and Mobile Technology configuration, administration, and maintenance• TCP/IP, DNS, DHCP, LDAP, and SMTP• Implementation & administration/support of Windows systems running on Azure• Storage infrastructure, firewall security, and network configuration, optimization, and resource management as needed.• Analysis of existing technology solutions to ensure system stability, reliability and predictability• Analysis of new technology opportunities and solutions• Evaluation of and recommended changed to specifications to be used within our environment• Development of technology standards and policies• Escalated review of system logs and reports; corrective actions to resolve anomalies• Configuration, optimization, and resource management• Configuration of File/Folder permissions• Application & OS Security, including virus management and patching• Ensures data confidentiality and security of the technology handling sensitive documents & information.• Wireless and mobile technology configuration, administration, and maintenance. Utilization of Apple Business Manager in conjunction with Azure for device management.• Other duties as needed

New York, Ny, Us

•Troubleshoots issues by applying established techniques, procedures and specific standards as determined by the End User Engineering Services team. Updates the ticket tracking system with status, corrective actions, &/or escalation. •Designated Executive Support for upper level customers, due to strong interpersonal skills & heavy focus on client relations. •Installs software and/or hardware peripherals, applies security patches & anti-virus updates. •Manage all IT Assets as the Corporate SOX Coordinator for Nebraska, Minnesota, & California. •Analyzes data for quarterly & annual audits. Remediates any findings prior to audits. •Remediates any corporate security incidents'. This includes, but is not limited to troubleshooting virus alerts, compromised applications, account lockouts, & any other detected threats. •Provides user administration (adds, changes, deletes, disk space management, backups, & file restores) until some or all of these functions migrate to the helpdesk. •Participation in new and existing infrastructure deployments and co-ordination of projects with IPG IT End User Engineering Services, Core Services, & Global Networking teams to provide site designs according to documented standards. •Prepares documentation & checklists to ensure a high quality of service thus maximizing efficiency & consistency. •Expected to work closely across all GIS, IPG, & GSS disciplines for problem resolution. •After-hours/emergency support requests as needed.

New York, Ny, Us

• Provided technical support, troubleshooting, & escalations as needed to Corporate and Agency employees for workstations, desk phones, single sign-on applications, enterprise applications, peripheral devices, network issues, Active Directory, enterprise messaging, Active Directory, mobile devices, & infrastructure support.•Worked closely with IPG IT leadership and local IT support teams to provide high quality support, timely resolutions, and excellent customer service.

New York, Ny, Us

• Assisted in developing, maintaining, and communicating IT related Standards, Policies and Procedures (SP&Ps) • Ensured regulatory compliance (e.g. PCI-DSS, IT SOX). • Assisted in managing the information security program, which includes cybersecurity, identity and access management and • security architecture. • Assisted in managing the enterprise IT SOX compliance program. • Assisted in developing and monitoring compliance of information security controls. • Assisted with oversight of the Security Incident Response Team. • Assisting with security and privacy related investigations. • Assisted with performing the information security component of the annual enterprise wide risk assessment. • Assisted with instituting and communicating IT strategy via the Information Security Steering Committee. • Helped develop a mandatory security awareness-training program. • Coordinated and addressed IT compliance requests (MSAs and security questionnaires for RFPs, client audits, IT vendor reviews) • Trained Corporate IT staff on all IT controls (SOX, Infrastructure and Information Security).

Omaha, Ne, Us

• Handles and prioritizes multiple concurrent tasks. Takes ownership of the case management process and facilitates the work flow of complex cases in a way that is seamless to the customer.• Develops a strong, positive reputation to earn the trust of the producers. Delivers an exceptional customer service experience by providing appropriate product/process education and demonstrating a high level of responsiveness and follow-up on commitments.• Relationship manager for internal and external customers; provides information and researches, analyzes and resolves problems to satisfy customer expectations; provides high quality customer service by remaining knowledgeable of current guidelines and practices. Builds strong relationship with all business partners to provide superior service.• Meets or exceeds time service, quality and customer service expectations as defined by management; ensures timely responses to internal and external customers submitted via phone, email and workflow systems.• Communicates effectively with internal and external customers; verbal and written communication is clear, concise and professional; uses appropriate grammar and spelling in written correspondence. • Uses various databases to document reporting requirements and system generated reports. Accesses various other systems to provide information required by underwriting and maintains underwriting files.• Proactively recognizes problems and works collaboratively to recommend process improvements to enhance customer service, increase efficiency or reduce unnecessary steps/hand-offs.• Mentors associates; creates process documentation and training presentations; proven ability to make sound business decisions to include exception handling.

Rye Brook, Ny, Us

• Manage and act as a resource to Campaign Specialists and Campaign Assistants relating to their campaigns efforts, as well as provide constant input for hiring, promotion, performance, termination of those supervised• Oversee all aspects of the Man & Woman of the Year campaign, and both Light The Night campaigns, as well as assist as needed other events within the Nebraska Chapter• Development of a strategic plan for campaigns, including fundraising goals, budgets, vendors, volunteer goals, timelines, and location of events• Manage Friends & Family Teams and Corporate Teams for the two Nebraska Light The Night Walks• Cultivate new and existing teams.• Hold goal setting meetings with all teams and develop fundraising strategies• Develop annual revenue and recruitment goals for Friends & Family and Corporate Teams• Responsible for data management and tracking of team efforts• Accountable for success of Light The Night revenue goals• Identify/develop new volunteers; effectively engage volunteers at various levels• Implement marketing initiatives and develop relationships with local organizations and businesses to further the mission of LLS• Assist with planning and implementation of kickoff celebrations• Evaluate the effectiveness of the on-going fundraising campaign, including fundraising efficiency (cost/expense), community engagement, event satisfaction, and overall success of the campaign• On-site management fundraising events, overseeing activities, staff, vendors, and volunteers to ensure satisfaction of participants, and resolutions of problems.• Develop volunteer relationships through recruitment, mentoring, and providing support for fundraising goals• Build relationships with corporations, community groups, schools, and key donors to promote the fundraising campaigns• Identify vendors ad secure the best rate or donation of services available• Develop/modify marketing materials

Rye Brook, Ny, Us

•Provides general administrative management of office supplies, purchasing and business equipment.•Performs office functions such as bookkeeping, and volunteer coordination/assignments/oversight.•Maintains assigned office, program and event records, files and databases. Provides fundraising campaign assistance as requested.•Coordinates and maintains chapter financial records and reports as needed (e.g. payroll, accounts payable/receivable, deposits, bank reconciliations, monthly income and expensestatements, etc.)•Provides administrative support as assigned.•Maintains a working knowledge of The Leukemia & Lymphoma Society mission and its programs to address them. •Processes patient applications for financial aid for review and approval by patient services manager and executive director. •Keeps patient educational materials current and dispenses information upon request.

•Monitoring program members and providing program structure•Supervise up to twenty five clients•Leading treatment groups and counseling program members•Transporting program members to and from scheduled activities•Keeping daily records of program participants attitudes and activities•Role modeling healthy habits and coping skills•Encountering and holding program members, staff, and myself accountable for unhealthy behaviors•Reviewing program members treatment work and approving it, or giving feedback on changes to be made

Us

•Verify insurance benefits for all patients carrying private insurance.•Assist patients in Medicaid enrollment •Work closely with financial services to assist patients without insurance in receiving affordable medical, dental, or behavioral health care•Plan, organize, and participate in service projects with outside organizations•Maintain communication between all Community HealthCorps volunteers

Radnor, Pa, Us

•Reviews and indexes all incoming faxes, scanned documents, WEB exceptions, email correspondence, incoming I-Team Enrollments and Evidence of Insurability forms, and internally created In-force enrollment work items initiated to determine appropriate work type and status to distribute to correct work processing areas. •Accesses Portability and Conversions internal database to review and index all documents to determine appropriate work type and status to distribute to correct work processing area. •Cases, Transactions and Sources are updated and modified to include all required information necessary for identification of processing under the correct Lincoln Financial Group policyholder account. General knowledge of Lincoln Financial Group products required. •Responsible for supporting areas within Lincoln Financial Groups which includes: Amendments, Renewals, Underwriting, Premium, In-force Enrollments, I-Team Enrollments, Portability, Conversions, Commissions, Licensing, Compensation, Claims and Customer Operations. •Generates letters to Groups or Employees to direct documents to correct parties when returned as unidentified mail. •Initiates verbal communication with Regional Offices, Policyholders or Home Office associates. •Maintain advanced knowledge of all administrative forms, work types and status for correct distribution. A general knowledge of all Company departments must be upheld. •Ability to use multiple operating systems simultaneously to perform tasks with constant toggling between screens to handle one work item. (Ardis, Quote Engine, Microsoft Word, Microsoft Excel, Microsoft Outlook, AWD, Right Fax, STARS) •Special projects to assist other Departments within Lincoln Financial Group as assigned. •Anticipating and serving customer needs. •Streamlining ARS Information Routing Specialist processes and to negotiate effectively to meet all established turnaround times as required.

Washington, Dc, Us

•Purchasing inventory and non-inventory items necessary for blood collections with up to $50,000 per order spending limit•Purchasing for Nebraska, Wisconsin, Minnesota, Iowa, Illinois, Kansas, Missouri, and Kentucky•Creating and entering purchase requisitions•Working with vendors to correct problems that arise•Entering receipts and move orders in the financial system Oracle•Maintain good relationships with buyers and vendors

Master Of Science (M.S.), Computer Information Systems

Bachelors Of Arts, Sociology

Bachelors Of Arts, Health Science

Education record