Hannah Bergquist Email & Phone Number

Kingman, Arizona, United States

• Serve as the main point of contact for partner inquiries, managing escalations, and ensuring alignment between internal teams and partner needs.• Oversee portal management, partner queues, notifications, and assist in release testing, working closely with cross-functional teams.• Lead communication with supervisors regarding partner updates, process changes, and educational initiatives, ensuring accurate and up-to-date materials.

Pensacola, Florida, United States

• Acted as a liaison between our partners and cross-functional teams, facilitated communication, rolled out new policies and procedures, and ensured prompt resolution of inquiries and issues.• Developed and maintained comprehensive processes and procedures to support our assigned partners’ needs, providing training and guidance to the team to ensure WEX met its contractual expectations.• Cross-trained and managed additional team projects as assigned, including team training and cleanup projects, demonstrating my ability to collaborate effectively in various team environments.

Pensacola, Florida, United States

• Served as a liaison between clients and internal teams, addressing service concerns and potential issues, ensuring contractual expectations were met and maintaining high-quality standards through efficient cross-functional work environment implementation.• Fostered strong, long-term relationships with assigned employer groups by understanding their business needs, providing timely responses to inquiries, and ensuring client satisfaction and retention through proactive communication and problem-solving.• Collaborated with my team to manage the annual renewal process and set up new employer groups, administering accounts, and resolving discrepancies to streamline processes and improve employer satisfaction.

Fargo, North Dakota, United States

• Passed the IBEW aptitude test and completed mandatory OSHA-10 training, emphasizing commitment to safety and technical proficiency.• Excelled in first-year apprentice training and actively pursued skill development through apprenticeship classes and additional training outside regular working hours, demonstrating strong dedication to learning.• Applied technical expertise in conduit installation, circuit pulling, and electrical system maintenance under direct supervision of a master electrician, ensuring adherence to NEC and local electrical regulations.

Fargo, North Dakota, United States

• Partnered with cross-functional teams to integrate SEO best practices into content creation, web development, and digital marketing efforts, ensuring cohesive alignment and maximizing effectiveness.• Improved website rankings for competitive keywords by deploying strategies such as content optimization, link building, and technical SEO enhancements.• Conducted extensive keyword research, competitor analysis, and on-page optimization to boost organic search traffic and increase client website visibility across multiple search engines.

Fargo, North Dakota, United States

• Implemented a standardized training evaluation process to measure effectiveness and enhance content and delivery methods based on data-driven insights from reporting metrics.• Conducted regular quality assessments of customer support interactions, implementing targeted coaching and training programs to improve service delivery.• Designed and delivered leadership development programs for supervisors and managers, resulting in improved team performance and higher employee satisfaction levels.

Fargo, North Dakota, United States

• Conducted thorough process reviews, using data analysis and problem-solving skills to identify areas for improving efficiency, like simplifying our team’s customer service procedures.• Established and maintained comprehensive process documentation, including policies and procedures, to ensure compliance with industry standards and Microsoft’s contractual agreements with their vendors.• Organized and led training workshops and cross-functional team meetings to promote innovation and continuous improvement initiatives, such as testing and implementing new software deployment protocols.

Fargo, North Dakota, United States

Fargo, North Dakota, United States

Fargo, North Dakota, United States

Bachelor Of Science - Bs, Business

Associate Of Science - As, Business