Han W. Butler Email & Phone Number

Salt Lake City, Ut, Us

American Fork, Ut, Us

Over the course of his tenure at ROI CX Solutions, Han Butler has led the charge on creating a company that is truly a leader in the Business Process Outsourcing (BPO) industry. His drive, and enthusiasm for creating a culture of inclusion, and camaraderie from the top down within ROI is only exceeded by his love for his family, and his ever-growing collection of LEGOs. Through his keen eye for creating value and opportunity, Han has been able to help usher in an unprecedented era of revenue and growth for ROI CX Solutions.

American Fork, Ut, Us

Tempe, Arizona, Us

Led $5MM+ business development and operations budget for publicly traded, cloud-based solutions company providing VoIP business communications, network services, eCommerce CMS, and digital marketing. Guided two teams in managing a 300-seat call center that supported 13,000 national and international hosting customers. • Streamlined all fulfillment systems into a single project management platform, improving productivity and margins while decreasing human error. Developed lead generation campaigns (email marketing, social media, webinars), launched telemarketing team, and led the implementation and evolution of SalesForce.com among staff. • Implemented tracking systems that drove net promoter score (NPS) from 65% to 93%, leading to an increase in contract renewals, customer re-engagement services, and referrals.• Built SEO and web development fulfillment teams from the ground up, building to $770k budget per quarter.• Reduced fulfillment costs by 27% by negotiating major contracts.

Tempe, Arizona, Us

• Reduced web programming costs by 64% per unit• Established offshore production team resulting in an annual cost savings of $1.07MM• Managed 175+ seat contact center located at multiple locations both onshore and offshore• Reduced overall product cost by 42% through contract negotiation

Lead operations executive for this publicly traded (AMEX: IIG), cloud-based solutions company. Imergent, Inc. assists entrepreneurs with a unique slate of solutions to the issues they encounter when launching or growing an online business. Imergent’s top-of-the-line eCommerce and marketing services are supported by its best-of-breed software, its customer-centered support organization, and its multi-faceted educational resources.• Developed & implemented a customer development program growing hosting activation from 43 to 370 per month (860% increase)• Improved customer satisfaction rating from 5.43 to 5.79 out of 6• Managed a team of 26 programmers and graphic designers over multiple locations, both onshore and offshore.

Web programming team member for this top-of-the-line eCommerce and marketing services provider. Imergent (AMEX: IIG) has grown rapidly by its best-of-breed software, its customer-centered support organization, and its multi-faceted educational resources. In this role, I helped customers take their website project from thought to reality. Consistently achieved the highest customer satisfaction scores of 5.78 out of 6 by understanding our customers through open communication, active listening, and most importantly, caring for the customer. Through this role I grew my passion for providing the best experience for all of my customers.