Lead a team of Customer Success Managers to help retain and grow revenue with current customer baseDeveloped a one-to-many strategy to help support the long-tail of the customer base, including creating a self-serve community site and external resources to support rolesWork strategically with executive team to develop overall strategy and forecasting churn

Lead a team of 5+ Customer Success Managers to attain monthly, quarterly, and yearly retention and expansion goals. Help mentor and coach team members to become world-class CSM leaders and feel empowered to help drive quality results for clients.

Work with Enterprise-level accounts to help drive user adoption, recognize ROI, and help secure long-term partnerships. Daily tasks include:Inside sales consultingWorking with C-level and VP level clients to conduct ROI/Success reviewsFacilitating training Conducting presentations on current trends in inside salesImplementing new processes and softwareCoordinating multiple project plans with internal and external stakeholders

I produce the noon newscast for channel 11. This involves communicating with reporters and helping to stack the broadcast. I do a heavy amount of writing to articulate the news to our local audience. I manage other producers, who are also involved with the process, to make sure their work is ready for air.

I worked for Zinch off and on for almost six years. I worked as a sales person trying to drive new clients for a startup company. I transitioned into account managing where I handled over 200 clients. I helped implement and train colleges and universities on our software and other social media platforms to engage and recruit high school students. I was responsible for all contract renewals and up sells for my clients and handled, any customer issues regarding their account.

I worked with the marketing manager to develop an SEM strategy, and best ways to increase the company's ROI. We worked with Google Adwords and Microsoft Marketplace to generate online sales for the company. While working at Emergency Essentials I successfully tripled the ROI of their SEM sales.