Sarah Hancock Email & Phone Number

Portsmouth, Gb

London, England, United Kingdom

Portsmouth, England, United Kingdom

Business Support Manager in the RN's Software House.• Working within a multi-business, military, civil servant and contractor environment• Overseeing general programme, project and business support queries• Exemplifying values of the organisation - integrity, honesty, and respect• Ensuring a personalised and friendly experience for all visitors• Facilities management -maintaining an exceptional and modern Agile office environment for scrums and retrospectives• Organising and coordinating visits - from contractors, senior leaders in Defence and politics, and other external stakeholders• Leading the onboarding process, facilitating smooth transitions for incoming and outgoing personnel with warmth of character• Continually streamlining the on/off-boarding processes, significantly shortening the process for efficiency whilst successfully on/off-boarding over 200 personnel• Coordinating access and equipment with various Navy stakeholders and internal stakeholders to enrich the onboarding experience for new joiners• Administrator for Teams, Slack & JIRA• IT support for over 200 personnel• Developed new Power Apps including a new onboarding Power App to be used across the Navy, managing iterations for continuous improvement and enabling real-time reporting• Cultivated strong relationships with suppliers and external teams to enhance operational efficiency• Successfully co-ordinated whole organisation business and social events • Security management of assets, access, and visitors • Facilitating the Business Support Office for the smooth running of the organisation• Overseeing day-to-day office activities as the main point of contact• Providing administrative support, including scheduling appointments, meetings, and events• Managing office equipment and supplies, coordinating with vendors, and arranged catering when necessary.• Planned and executed infrastructure changes with the infrastructure team

Chichester, England, United Kingdom

Provided a full business and administrative support function, taking responsibility for organising the office and delegating administration and other business support duties as required. Additionally, provided an accounts support function, and supported the operations of the company.

Littlehampton, England, United Kingdom

• Implemented and maintained corporate procedures, including compliance/enforcement• Organised and coordinated staff meetings and office events• Project team support• Prepared letters, reports, and presentations• Supported different Divisions within the company with administration support• Raised corporate level purchase orders• Liaised as necessary with QBT’s external HR consultant• Maintained a hiring database during periods of recruitment• Maintained personnel records up to date• Maintained training records• Arranged interviews with candidates• Organised inductions for new employees• Led and managed QBT’s social media presence• Ensuring that QBT’s ‘voice’ was consistent across posts• Liaised with QBT’s web designers when updates the website are necessary• Assisted with maintaining of accreditations, including ISO 9001/14001 and BOPAS

Petersfield, England, United Kingdom

• Customer service - pre and post-completion, including personalisation of properties• Developed and implemented processes to improve the home-buying experience• Homeowner handovers on completion days• Customer management and support for snagging• Cultivating customer relationships through the entire life process of house purchase• Sales progression including liaising with solicitors• Managing daily operations and office functions• Supporting Directors in project planning, operations, personnel, training, Health & Safety• Supporting Site Managers and Site Personnel• Managing contractors during development and post-completion for snagging• Liaising with estate agents• Quote, design, and management of the installation of kitchens, bathrooms, and interior finishes• Design and dressing of show homes• Property management of tenanted offices• Problem-solving• Management of vehicle fleet• Event management• Marketing

Hampshire

• Managed a team consisting of designers, front-end developers and programmers• Recruited new staff, undertook training, inductions, appraisals and disciplinary actions• Managed staff holidays and absences• Primary point of contact and responsible for the life cycle of each project• Led, planned and implemented all creative projects• Documented, planned and communicated project objectives, deliverables and requirements to staff• Managed project budgets, resources and deadlines• Communicated project progress to clients at regular intervals throughout projects and beyond• Organised internal and external meetings, recording action points for all attendees• Managed changes to project briefs from clients mid-project and managed time constraints• Oversaw and conducted user testing of new systems and websites• Undertook training with clients on new systems• Cultivated long-standing client relationships through regular contact• Identified and implemented procedures to improve efficiency of office• Supported Managing Director in sales process• Supported marketing and events team with transferable skills where needed• Simultaneously juggled multiple projects and tasks• Acquired ISO 9001: 2000 accreditation as Quality Representative• Promoted from Senior New Media Producer

Hampshire

Hampshire

Portsmouth, United Kingdom

Chichester, West Sussex

Portsmouth, United Kingdom