Hande Erdinc Email & Phone Number

• Led multiple teams charged with accepting and decisioning payments, managing clients’ funds, and coordinating cash management. Selected new card processing gateway vendor and new depository bank through RFPs..
• Managed and introduced various payment channels, modernized payment acceptance, and recommended market-leading financial technology enhancements.
• Ensured proprietary remote deposit capture software’s stability and enhanced usage.
• Met 100% of SLAs through creative solutioning, risk management, and cross-functional operations.
• Earned 96% favorable employee opinion and zero turnover pandemic response due to strong business continuity and operational readiness focus.

• Managed over 150 bank accounts, $2.5B in volume, and 4M annual financial transactions. Worked with implementation teams and clients to design solutions and effective business models for vertical markets to onboard.
• Created new, marketable treasury management and financial reporting products to empower clients and enhance revenue stream.
• Analyzed deposit sourcing, controlled disbursement, and collaborated with banking and payment processing vendors to drive efficiency, present strategy, and lead market.
• Directed project management for updates to COBRA, direct billing, and advanced billing platforms to enhance consumer experience to drive volume.
• Supported creation of new business units, based on market demand for BPO.

• Supervised application of investment strategies and oversaw all trade creation, execution, and approvals for mutual funds, ETFs, stocks, fixed-income assets, and variable annuities, which represented $1.5B in trades.
• Designed and implemented process improvements to increase time and cost-efficiency in trading strategies, resulting in a 25% increase in trading capacity per trader and $.01 per share improvement in execution price.
• Managed relationships with other teams and over 20 external trading desks and service teams.
• Resolved trading-related and personnel issues through open communication, critical thinking, and quick decision-making.

Served as decision-maker and resolved issues in manager’s absence. Trained new team members on most efficient trading practices and daily tasks, and verified completion of daily workflow. Created weekly technical commentary newsletter and distributed company-wide. Ran trading reports to measure trading performance and track incomplete tasks. Identified and.

Created and executed trades for client-driven requests (contributions, distributions, risk level, and strategy changes) through various internal and external trading platforms. Executed portfolio rebalance trades. Researched and resolved trade restrictions and rejections, as well as updated procedures, based on new information. Performed weekly review and.

Prepared mutual fund performance summaries for financial advisor. Provided customer service to clients and reviewed client accounts. Learned proprietary software for client management. Created reports and materials for clients and prospective clients. Assisted financial advisor in preparing for client meetings and seminars.

Master Of Science - Ms, Economics

Bachelor Of Arts - Ba, Economics