At Stratascale, we live and breathe Digital Agility so our customers can rapidly adapt through technology innovation. We have the solutions, services, and experts you need to guide you toward business transformation and digital agility. What we do reflects who we are.

At Stratascale, we live and breathe Digital Agility so our customers can rapidly adapt through technology innovation. We have the solutions, services, and experts you need to guide you toward business transformation and digital agility. What we do reflects who we are.

• Constructed and developed the skills of a new team tasked with supporting Allstate's 14 regions, with regards to process and technology. Strengthened team member's skills and knowledge through training and mentorship opportunities• Led and managed a cross-functional team that automated the process for identification, build-out, and support of remote office agencies. Enhanced the productivity and efficiency of remote teams by integrating new technologies• Re-engineered processes that slashed on-boarding time by more than 50%• Established a team of employees and contractors, supporting skill development through training and mentorship

Orchestrated project resources across security, software life cycle, and lab certification disciplines. Deployed solutions and tested out performance issues in the lab in collaboration with Network Engineers and Account Managers.

Consolidated, integrated, re-negotiated, and retired services and contracts. Transformed some of the company's systems to a SaaS model from a hard licensed model. Generated $2.5M in cost savings.

Leader of an international delivery team, both full-time and contract employees, responsible for ordering and provisioning circuits globally, managing vendors and telecom expenses. The team structure scaled up and down, between 5 and 30 members, by utilizing staff augmentation strategies and contractors governed by a statement of work.• Delivered network infrastructure for the corporate business unit while providing coordination and input into the retail business unit• Principle designer of the new Global WAN backbone and regional connectivity model. Drove contract negotiations and managed dollar-volume commitment to carriers, some $10M+• Established the instrumental strategy for circuit transfer-of-service ownership and design by running RFP with 17 vendors, selecting best carriers and potential incumbent-carrier replacements, and securing operational savings reaching $1M • Collaborated with Nike Retail to deliver connectivity faster and less expensive than the traditional model• Deployed connectivity to state-of-the-art distribution centers, considering latency sensitivity of the Warehouse Management Systems• Authored & implemented a new quote and order process into ServiceNow, streamlining approach and visibility and improving quote process 50% and order process 75%

Retail Branch Telephony Replacement (RBTR) Project, US Bank, (Client)Direct report to the Senior Vice President of Infrastructure Services and provided input and oversight for $36M project budget. • Chaired board of 23 internal and external functional groups• Drove cross-functional design and process mapping sessions to level set expectation of the VoIP platform project and finalized the execution timeline and responsibilities• Verified vendor invoices; developed ways to trim cost during deployment• Acted as the escalation point for problem-solving voice and data networking issues. Gathered the team, determined root cause, and installed robust permanent corrective actions that enabled the carrier to restore service• Total conversion of 2.4K+ legacy TDM branches to core VoIP platform using SIP and deployment of SIP to 567 VoIP-enabled sites

• Clearly defined and mapped the process for converting 230+ sites from Cisco Call Manager Express to Core Call Manager infrastructure• Executed migration of an additional 904 Small Retail Stores from traditional TDM phone technology to Centralized Trunking• Recorded zero unplanned downtime during the migration• Developed Excel VB Macro to improve tool used for tracking cut-over milestones in command center, securing time savings and enhanced reporting to management

Spearheaded the cross-functional infrastructure team of 15 people to accomplish the delivery of enterprise Cisco IP Telephony and Unified Communications for the Americas. Part of delivery of unified communications required that site be reconfigured in new IP address space and QoS configured to prioritize traffic. Authored investment proposals; acquired funding for initiatives.• Effectively led project teams to complete single-site projects valued at $50k and a multi-site consolidation valued at $2M. Delivered projects on-time and within budget/scope• Collaborated with peers in Europe and Asia, establishing offerings, deployment timelines, and test-lab configuration• Facilitated IT consolidation and upgrade of Call Managers and Contact Center hosts, establishing high-availability (HA) clusters with node failover• Designed, programmed and implemented standardized call-flow resulting in 30% improvement in customer satisfaction scores

Led an implementation team of 10 members across the enterprise-wide, global deployment of Concur Travel and Expense application. Enhanced the efficiency of expense reporting and approval processes.• Coordinated expansive, global change-management project across different business units, cultures, countries, and systems, ensuring unique needs were met for all customers and seamless integration of final product• Managed the API development for connectivity and data exchange from Concur to Oracle Financials and PeopleSoft HR modules

Directed the Global Delivery Services team of 20+ members. Consulted with all lines of business to understand upcoming needs. • Monitored pipeline to ensure resources available when new project ready to be assigned• Certified the India network by leveraging a combination of local and remote testing tools that included Ixia and Spirent. Successfully delivered the second datacenter 3% under capital budget• Managed extension of corporate WAN to 16 access sites and build-out of 2 datacenters in India. • • Orchestrated build-out, infrastructure procurement, installation, and testing of 1K-seat customer contact (call) center in Republic of the Philippines• Charter member of site selection committee, charged with evaluating and selecting regional data centers worldwide

Created the Solutions Engineering team and integrated the team with the Development Engineering and Marketing Teams.• Designed, constructed, and installed the network for new IP and VoIP lab that was utilized for training, customer demonstrations, testing, and documentation. Improved the quality and robustness of the lab• Drafted, improved, and documented processes that aided in project selection. Directly aligned processes with company goals and seamlessly integrated into the PMO development team's best practices• Pitched solution ideas to C-level executives and successfully implemented new systems that ranged from $50k to $10M+