Handy Mussotte Email & Phone Number

Colorado Springs, Colorado Area

• Received a high volume of inbound and outbound calls.
• Worked directly with student to identify and resolve problems while maintaining a positive attitude and outlook towards a situational resolution.
• Responded to inquiries via phone or email in a professional manner using exceptional communication skills.
• Documented all student transactions accurately in document management software.
• Remained in compliance with procedures to initiate contact with current and withdrawn students regarding financial aid status.
• Acted as a liaison between the students and third parties such as loan servicers and the Department of Education to facilitate a timely resolution for at risk borrowers.

Colorado Springs, Colorado Area

• Received high volume of calls from students applying for grants and loans.
• Assisted students in preparing the needed forms to get approved for Financial Aid.
• Promoted position title to assist students who had extreme circumstances and needed a Professional Judgment reviewed to override their ineligibility to receive Financial Aid.
• Educated students on Financial Aid rights and responsibilities.

Colorado Springs, Colorado Area

• Promoted to the Floor Leader in the overnight shift, and would walk around and answered questions that reps had to assist them with customers on the phone.
• Voted MVP, and became Team Leader to our Supervisor and assisted in making decisions for the team.
• Worked through issues to meet both clients’ and organizational objectives.
• Accurately processed credit card phone payments while being challenged with management direction to not issue credits when client’s requested.
• Obtained information to set up brand new phones as well as customer accounts.
• Utilized our troubleshooting tools to resolve phone issues when customers were not able to make calls.

Colorado Springs, Colorado Area

• Repaired cable issues that prevented customers from watching television.
• Reported any outages that were affecting customer’s service.
• Addressed customer concerns regarding their services as well as billing.
• Collected payments for their current bill and deposits for new lines of service.
• Scheduled technicians to go out to customer homes for installs and troubleshooting.
• Established confidence in products for customers who wanted to cancel their services.

Miami, Florida

• Designed plaques and trophies.
• Helped customers in creating layouts and logos.
• Handled calls from customers to update them on progress of their order.
• Ordered materials needed for inventory and custom orders.
• Promoted to Assistant Manager and became responsible for opening, operating and closing store.