• Received a high volume of inbound and outbound calls.• Worked directly with student to identify and resolve problems while maintaining a positive attitude and outlook towards a situational resolution.• Responded to inquiries via phone or email in a professional manner using exceptional communication skills.• Documented all student transactions accurately in document management software.• Remained in compliance with procedures to initiate contact with current and withdrawn students regarding financial aid status.• Acted as a liaison between the students and third parties such as loan servicers and the Department of Education to facilitate a timely resolution for at risk borrowers.• Participated in group sessions for quality improvement for call handling and accuracy as well as on-going training sessions.• Remained up to date on current Financial Aid policies including documents required for verification, clearing c-codes, and packaging statuses.

• Received high volume of calls from students applying for grants and loans.• Assisted students in preparing the needed forms to get approved for Financial Aid.• Promoted position title to assist students who had extreme circumstances and needed a Professional Judgment reviewed to override their ineligibility to receive Financial Aid.• Educated students on Financial Aid rights and responsibilities.

• Promoted to the Floor Leader in the overnight shift, and would walk around and answered questions that reps had to assist them with customers on the phone.• Voted MVP, and became Team Leader to our Supervisor and assisted in making decisions for the team.• Worked through issues to meet both clients’ and organizational objectives.• Accurately processed credit card phone payments while being challenged with management direction to not issue credits when client’s requested.• Obtained information to set up brand new phones as well as customer accounts.• Utilized our troubleshooting tools to resolve phone issues when customers were not able to make calls.

• Repaired cable issues that prevented customers from watching television.• Reported any outages that were affecting customer’s service.• Addressed customer concerns regarding their services as well as billing.• Collected payments for their current bill and deposits for new lines of service.• Scheduled technicians to go out to customer homes for installs and troubleshooting.• Established confidence in products for customers who wanted to cancel their services.

• Designed plaques and trophies. • Helped customers in creating layouts and logos.• Handled calls from customers to update them on progress of their order.• Ordered materials needed for inventory and custom orders.• Promoted to Assistant Manager and became responsible for opening, operating and closing store.