I am thrilled to share that I have joined Access Healthcare as a Group leader! 🎉I want to take a moment to express my heartfelt gratitude to everyone who supported me during my job search. Your encouragement and advice made a significant difference, and I truly appreciate it.

• Joined for new project and initiated process during transition period in collaboration with Senior Manager• Successfully managed 20 users across 2 Lines of Business - Denali's and Follow Up• Established clear expectations with team to meet client objectives• Received R &R for Retention• Building strong relationships with team members, providing support to help them achieve their goals

• Builds strong relationships and positive work environment• Motivating the team to achieve organization goals• Conducted training and mentored team members to promote productivity and commitment to friendly environment• Worked closely with Sr. manager to set up a Process• Engaged with clients to give them weekly report on progress of the process.• Effectively managed to handle new project with inexperienced team strength.• Monitor team performance and report on metrics• Handle escalations and provide feedback to agents.

Provided input to team lead regarding areas for process and procedural improvement• Got associated with a new project.• Worked closelv with Team lead• Engaged with users and gave them daily feedback.• Ensuring to meet the SLA in terms of Quality & Production.• Ensuring to complete client projects within given time

Take appropriate action on claims to guarantee resolution• Ensure accurate and timely follow-up where required• Review denials with Billing Account to determine necessary steps for claim payment• Try to increase Collection amount and reduce the time frame to get cash.