• Reporting to the Head HR & Training Division.• Negotiating training offers with training providers.• Assessing training programs offered by training providers.• Coordinating and communicating training schedules and logistics with the concerned divisions & departments as well as the training providers.• Following up the post training evaluation with trainees and reporting the outcome.• Conducting & consolidating the Training Needs Analysis (TNA) & thus creating scenarios for the bank’s training plan.• Contributing in the training &development reports presented to the Senior Management Team.• Tailoring & delivering (in-house) soft skills programs in accordance with the bank’s training plan.• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.• Observing, receiving, documents of Yearly Employee Objectives (MBOs) pertinent to all bank staff from line managers such as heads of groups, divisions, departments & branches. • Contributing & facilitating sharing & cascading Yearly Employee Objectives (MBOs) in collaboration with line managers such as heads of groups, divisions, departments & branches whenever requested. • Providing information & responding queries, by telephone, in written form, e-mail, or in person, regarding previous years’ set objectives and /or Performance Reviews’ scores / grades to line managers, co-workers, and subordinates.

Translating banking internal policies/ procedures / products’ schemes from English into Arabic and vice versa in areas of Operations, Legal, HR, & Bank Products.•Facilitating as a simultaneous interpreter between the bank concerned staff & English consultants.•Assessing English training needs for the bank working force. •Running English assessment tests for employees•Tailoring and teaching English materials to meet banking industry•Teaching English Language to staff as part of their incessant training. •Tailoring & delivering (in-house) soft skills programs in accordance with the bank’s training plan.•Negotiating training offers with training providers•Assessing training programs offered by training providers•Seeking recommendations /nominations & approvals on training programs/workshops / conferences form the concerned divisions & departments• Coordinating and communicating training schedules and logistics with the concerned divisions & departments as well as the training providers.• Following up the post training evaluation with trainees and reporting the outcome.• Contributing in the Training Needs Analysis (TNA) & thus creating scenarios for the bank’s training plan.• Contributing in the reports presented to the Senior Management Team.• Receiving staff training requests & escalating them to the Deputy HR Division Head & Training & Development Department Head• Participating in facilitating Product Knowledge Workshops across the board in cooperation with the Product Development Department team• Running interviews and assessing prospective hired staff for Union National Bank-Egypt• Contributing in the analysis of the Performance Development Review• Designing & Compiling the Bank’s quarterly magazine “ UNB-Egypt’s Links”• Collecting & screening, summarizing & reporting the bank’s Think Tank Initiative.

• Translating training materials, and papers from English into Arabic and vice versa • Conducting consultancy and assessments of English programs for corporate clients.• Assessing English training needs for Contacts Plus’ corporate clients. • Designing and running English assessment tests for newly hired Call Center Agents • Designing and teaching English materials suitable for clients’ needs• Teaching Business English to clients’ staff as part of their incessant training. Syllabus develops and enhances English Language skills at the workplace. • Running interviews and assessing prospective hired staff for Contacts Plus• Designing and delivering Soft Skills programs related to workplace environment• Reporting to the Training Manager and the CEO• Doing searches related to training topics through printed matters or online

• Teaching English language to participants in the Basic Business Skills Acquisition (BBSA) Program. Syllabus develops and enhances English Language skills at the workplace. • Syllabus also covers developing other business skills such as communication skills (verbal and nonverbal) , teamwork , customer care, business correspondence, business report writing and business presentations, Interviewing Skills , CV Writing• Supervising participants Small Business Plans and Graduation Projects of BBSA Participants• Participating as Panel member in assessing and evaluating Small Business Plans and Graduation Projects of BBSA graduates

• Assessing the hotel trainings needs according to departmental functions. • Designing and running English placement tests to classify participants • Designing teaching materials suitable for participants levels and departmental operational tasks• Teaching English language to hotel staff as part of their incessant training. Syllabus develops and enhances English Language skills at the workplace. • Assessing participants progress and reporting to the Training Manager and the Hotel General Manager

Teaching English language and literature to senior students. Syllabus covered Literature, Essay writing, and word skills acquisition; all of which is aiming to prepare students to university study.