Directly responsible for ensuring:- Customer care, handling customer complaints and giving appropriate feedback- Class quality management, class images and class facilities.Work directly with the Customer Experience Department on customer service and professional issues of the customer care team.Collaborate with Head Teacher and the teaching quality management department on teacher-related issues at the center.Arrange class schedule is in line with the sales situation and the level of studentsManage the most suitable and effective demo classes for studentsFollow up and manage the renewal rate of parents.Combine the related BP activities for students

Work with the lead teacher to monitor the class schedule.Assist teachers with lesson preparation by getting materials ready and setting up equipment.Revise lesson material with students individually or in small groups.Ensure the classroom environment is safe and clean.Oversee students during non-classroom times including in-between classes, during lunch, and on field excursions.Collaborate with lead teachers to recognize issues students are facing and recommend solutions.Document student progress and communicate with parents to keep them informed.Help lead teachers to create lesson plans.Comply with state, school, and class rules and regulations.Attend all training classes, parent conferences, and faculty meetings.

- Pick up and look after the students in class- Explain to students anything they don’t understand if requested by teachers- Help teachers with registers / attendance check / record of work- Assist in monitoring students’ work and ability to follow instructions- Assist teachers with classroom discipline, assessing students, clarifying instructions and checking homework- Other classroom duties and admin tasks given by teachers/staffs