Hang Chen

Hang Chen Email and Phone Number

Noblelift Intelligent - International Customer Service support @ Noblelift Intelligent
china
Hang Chen's Location
Jiangsu, China, China
Hang Chen's Contact Details

Hang Chen personal email

About Hang Chen

Seasoned senior sevice man with technical support & Accessories salesI have enchanced oversea service quality/level and increased part sales,market share ,profitability,brand value and customer trust for regional and international market.I am an expert at learning,evaluating and using complex product part & market info & dealer’s service ability to identify key driver, part sales strategy with creative marketing approches. Prepare detail documents and ample service operation with maintaince termly to improve the service ability for dealers and brother’s company.Core Competencies:Service process- Establish online-truck Complaint Channel- Formulate long-time program for interior sevice process & claim-part with Auditing- Global Service communication,especially for Americian & European & Asian market - Service training in factory or dealers’ plant - Remote technical support- Proficient in CRM & SAP With part aspects:- Distribution Channel Growth Strategy with 20% growth annually with Setting sales target and analysis for next year- Make oversea accessories sales team with the whole process including Receiving orders and shipping documenst- online part shopping set up- Develop oversea part market with Pipeline Management- Market Segmentation & Customer Analytics- Part-channel develop- Price planning and review with accessories Classification- Push R&D dept to modeify incorrect part no. of acceleratories - Integrated delivery time of part- Research and Develop OEM part - Coordinate the cooperation with warehouse dept & Logistic dept for part package and shipping.I appreciated all long-term cooperation with my business partners. Hard work that make me more experience and get trust and recognition from others for better and futher cooperation.

Hang Chen's Current Company Details
Noblelift Intelligent

Noblelift Intelligent

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Noblelift Intelligent - International Customer Service support
china
Website:
noblelift.com
Employees:
19
Hang Chen Work Experience Details
  • Noblelift Intelligent
    International Customer Service Director
    Noblelift Intelligent Oct 2019 - Present
    中国 浙江 湖州
    Noblelift, Specialisted in Pallets, scissor lift, forklift and logistics solutions, in China achieving 3 billion RMB revenue. Noblelift has 4 manufacturing plants with 1500 employees & logistic solution company (600,000 sqf and 500 employees)in China , 1 manufacturing plant in Malaysia(110,000 sqf with 200 employees)and 1 manufacturing plant in Vietnam, regional offices in Europe, South America.As Sale support, I am in charge of technical support for branches and dealers ; Introduce product and offer training with hydraulic system & mechnical system & electricity system & maintenance or operation; collecting document; service in business trip
  • Kion Baoli (Jiangsu) Forklift Co., Ltd
    International Service Leader
    Kion Baoli (Jiangsu) Forklift Co., Ltd Oct 2011 - 2019
    Kion Baoli is a member of Kion Group specialized in forklift and logistics solutions, has ~800 employees with ~800 million RMB revenue. Baoli has regional offices in Europe, South America and South East Asia.Kion Group, headquater in Germany, global No. 2 in forklift, owns 4 global brands namely Dematic, Linde, STILL and Baoli.As the Service director, I am in charge of service including service progress , global technical support, service training and part sales with integrated part no. &price & delivey time & delivery way.
  • Komatsu
    培训师
    Komatsu Apr 2011 - Sep 2011
    Komatsu Ltd. Head Office: 2-3-6, Akasaka, Minato-ku, Tokyo 107-8414, JapanMain Businesses: Manufacture and sale of construction and mining equipment, utilities, forest machines and industrial machinery.Net Sales (For Fiscal Year ended March 31, 2018): Consolidated 2,725.2 billion yenKomatsu Group: Komatsu Group consists of Komatsu Ltd., and 258 other companies.Number of Employees : 61,908Help and train clients to operate excavator with maintenance knowledge

Hang Chen Education Details

Frequently Asked Questions about Hang Chen

What company does Hang Chen work for?

Hang Chen works for Noblelift Intelligent

What is Hang Chen's role at the current company?

Hang Chen's current role is Noblelift Intelligent - International Customer Service support.

What is Hang Chen's email address?

Hang Chen's email address is ha****@****ail.com

What schools did Hang Chen attend?

Hang Chen attended Changzhou University.

Who are Hang Chen's colleagues?

Hang Chen's colleagues are Nor Ellya Shahira, Tuyền Huỳnh, Triet Dong, Jiayi Ding, 周怡哲, Sunny Wu, Eva Huang.

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