Hang Chen Email & Phone Number

Seasoned senior sevice man with technical support & Accessories salesI have enchanced oversea service quality/level and increased part sales,market share ,profitability,brand value and customer trust for regional and international market.I am an expert at learning，evaluating and using complex product part & market info & dealer’s service ability to identify key driver, part sales strategy with creative marketing approches. Prepare detail documents and ample service operation with maintaince termly to improve the service ability for dealers and brother’s company.Core Competencies:Service process- Establish online-truck Complaint Channel- Formulate long-time program for interior sevice process & claim-part with Auditing- Global Service communication,especially for Americian & European & Asian market - Service training in factory or dealers’ plant - Remote technical support- Proficient in CRM & SAP With part aspects:- Distribution Channel Growth Strategy with 20% growth annually with Setting sales target and analysis for next year- Make oversea accessories sales team with the whole process including Receiving orders and shipping documenst- online part shopping set up- Develop oversea part market with Pipeline Management- Market Segmentation & Customer Analytics- Part-channel develop- Price planning and review with accessories Classification- Push R&D dept to modeify incorrect part no. of acceleratories - Integrated delivery time of part- Research and Develop OEM part - Coordinate the cooperation with warehouse dept & Logistic dept for part package and shipping.I appreciated all long-term cooperation with my business partners. Hard work that make me more experience and get trust and recognition from others for better and futher cooperation.

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  Changzhou University

  Automatic Car