• Obtaining and verifying AML/KYC regulatory compliance documents from bankers/clients• Uploading AML/KYC information into systems and assessing Corporate and Institutional Banking client risk• Demonstrating a strong understanding of ownerships structures of complex entities • Building positive stakeholder management by engaging with Relationship Managers and client requests

• Processing workload efficiently, accurately and within the timescales as set out in SLAs, service standards and performance targets• Utilising systems as required in providing internal and external clients with a high quality service • Escalating problems or issues that may impact the quality of service provided and ensure corrective action is taken • Managing risk, by operating within the team’s control framework, following all instructions and compliance • Resolve discrepancies and take action on everyday matters as well as inquiries from all external clients plus internal departments

• Joined the 2018 DXC Young Professional Graduate Program as an Associate and worked alongside Client Partners, Project Managers, Delivery Managers and Engineers supporting client account • Attended key client meetings and ad hoc client sales meetings • Maintain Salesforce (SFDC) register for all Account opportunities• Run weekly sales meetings and keep register up to date based on updates• Attend finance cadence meetings and participate in financial forecasting • Assist Program Lead in responding to Statements of Work • Assist Client Partner with Account Plans and Quarterly Review presentations• Worked with Business Operations Partner to take on some Account Business Manager duties including preparing presentations for client meetings and taking minutes

• Organised payment arrangements for customers to improve their financial wellbeing• Received inbound and outbound calls• Risk management when organizing the financial status of customers and offering best solutions to enhance their financial wellbeing• Continuous improvement projects (CI) to improve KPI’s and increase motivation within the team• Conducted Visual Management Board meetings (team KPI’s and focuses for the month)