Sophia (Hà Ngọc Hiếu) Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

● Implemented the LeSS framework to effectively scale 2 teams with +30 developers, QA specialists, designers, and product owners across Singapore, Korea, and Vietnam, successfully delivering shipping applications for Ocean Network Express (ONE) clients.● Streamlined knowledge management and workflow processes as an admin on Confluence and Jira, enhancing team collaboration and efficiency.● Leveraged management expertise rooted in ISO 9001:2015 standards to seamlessly integrate Agile and Waterfall methodologies, driving team progress and continuously improving quality.

Ho Chi Minh City, Vietnam

TON DUC THANG UNIVERSITYIn the world university ranking system THE World University Rankings 2023, TDTU is ranked in the Top 500 best universities in the world.● Strategic System Quality: Translated vision into annual plans by coordinating 12 Heads of departments at the university (HR, Finance, IT, PR, Student Affairs, Undergraduate/Graduate Studies, Enterprise Cooperation, etc.)● Software development− Coordinated the Developers team to deliver + 100 features for + 50 departments.− Led +2 Software Engineer and 12 QAs members to re-engineer the “KPIs Tracking system” of 50 departments to improve transparency, minimize cross-team dependency and reduce waste.− Led +3 Software Engineers, 01 Data Analyst and 01 QA member to develop “a Web Portal for customer experience surveys” that enables continuous improvement. ● Documentation System: Established an extensive network of over 100 user guides, fostering a robust internal connection.● Training: Organized ISO 9001:2015 standard training for + 500 leaders and new staff. Proficient in training, and facilitation.Achievements● 2019 → 2021: Ton Duc Thang University acquired ISO 9001:2015 certification by Det Norske Veritas Company, Norway ● 2021: Contributed to improved ranking from 600th to 500th in The Higher Education World University Ranking● Attained international accreditation for 15 study programs by FIBAA & AUN-QA organization

Ho Chi Minh City, Vietnam

● Coordinated and organized training sessions on QMS ISO 9001:2015 to enhance team understanding and compliance.● Assisted in evaluating performance KPIs across all departments to ensure organizational effectiveness.● Translated documents between English and Vietnamese to facilitate clear communication.● Managed various administrative tasks to support overall operational efficiency.