Hang Tran

Hang Tran Email and Phone Number

Senior Manager, Global Consumer Insights | Oxford MBA @ eBay
Hang Tran's Location
Seattle, Washington, United States, United States
Hang Tran's Contact Details
About Hang Tran

I manage strategic research for Global Collectibles at eBay, particularly for the US, UK and DE markets. My research helps formulate and strengthen eBay’s strategy in customer acquisition, retention and market expansion. Experienced in leading cross-functional initiatives, managing research budget and agencies, building rapport effectively, and working with C-level executives. Received awards for impact on the business, customer experience and internal collaboration.Besides my work, I also lead eBay Toastmasters as President and am part of eBay Seattle’s Leadership Council. MBA from University of Oxford. Bachelor’s degree in marketing from University of Arizona (Valedictorian). On track to complete Master's of Science in Human-Centered Design and Engineering from University of Washington in June 2025.CORE COMPETENCIES:• Industries: eCommerce, CPG, smart devices, and logistics at Fortune 500 companies and startups.• International experience: Extensive working and living experience in Singapore, Vietnam, Luxembourg, Japan, UK and the US. Travelled to over 100 cities in 20+ countries across five continents.• Technical: SPSS, Tableau, SQL, Excel, Figma, Miro, QualtricsAWARDS:• 2024: Recognized by eBay Chief Growth Officer for living the eBay DNA “Deliver with Impact” • 2023: eBay Global Consumer Insights' Quarterly Impact Award recipient• 2018: Employee of the Year Award Nominee at TracFone Wireless for impact on customer experience and internal collaboration. • 2009: Winner of Roland Berger Case Competition at Oxford, and competed with teams from 20+ top MBA programs worldwide• 2005: Valedictorian (Eller College of Management, University of Arizona) for exemplary achievements in academic, leadership, and community impactPASSION PROJECT:I co-founded and have led Support Young Scholars, a 501(c) non-profit since 2019. We focus on helping low-income high school students in Vietnam in their academic pursuit.

Hang Tran's Current Company Details
eBay

Ebay

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Senior Manager, Global Consumer Insights | Oxford MBA
Website:
ebayinc.com
Hang Tran Work Experience Details
  • Ebay
    Senior Manager, Global Consumer Insights
    Ebay Jul 2022 - Present
    San Jose, Ca, Us
    Lead strategic research for Global Collectibles (US, UK, DE). Quarterly Impact Award (2023) for business impacts at eBay.
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  • Support Young Scholars
    Co-Founder/Director
    Support Young Scholars Dec 2019 - Present
    Having access to quality education changed my life and took me to places I would never imagine. Being a mom also helped me see that with children, how a little support can go a long way. Thus, I co-founded and lead Support Young Scholars, a 501(c) nonprofit that helps disadvantaged high schoolers in Vietnam in their academic pursuit. Check us out at: www.supportyoungscholars.org
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  • Flexe
    Head Of Marketing Research (Report To Vp Marketing/Cmo)
    Flexe May 2021 - Jul 2022
    Seattle, Washington, Us
    Led the marketing research function at Flexe, a 400+ people logistic startup, and built it from the ground up. -In charge of designing and executing the research roadmap. -Partnered with other teams and provided data-driven insights to drive go-to-market strategies, customer experience, and thought leadership. -Managed budget and research vendors.
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  • T-Mobile
    Senior Consumer Insights Consultant (Via Course5I)
    T-Mobile Aug 2018 - Apr 2021
    Bellevue, Wa, Us
    Partnered with T-Mobile's Brand Strategy and Consumer Insights team and managed end-to-end research from needs assessment, survey design, survey programming, to reporting and presentation to share insights and actionable recommendations. Managed and coached junior team members on research best practices.Main focus: Mobile devices, Consumer Internet of Things/Smart technology (smart watch, pet tracker, etc.)
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  • Tracfone Wireless, Inc.
    Senior Market Research Analyst
    Tracfone Wireless, Inc. Aug 2017 - Aug 2018
    Miami, Fl, Us
    Managed survey design and data analysis for seven TracFone brands (over 23 million customers in total), and presented actionable recommendations to executives and marketing/product teams. ACHIEVEMENTS:-Initiated and led the "Close the feedback loop" which involved cross-functional teams, which helped improve customers' satisfaction and reduce churn rates.-Nominated by peers for Employee of the Year 2018 Award for contributions in Collaboration and Customer Experience Improvement efforts. -Founded the first Public Speaking training for all 600+ employees at Tracfone which attracted 50-70 people per session.
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  • Lgd Branding + Marketing
    Project Manager
    Lgd Branding + Marketing May 2017 - Aug 2017
    Miami, Florida, Us
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  • Taxfyle
    Intern
    Taxfyle Aug 2016 - Nov 2016
    Coconut Grove, Florida, Us
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  • Self-Employed
    Stay-At-Home Parent
    Self-Employed Oct 2009 - Jul 2016
    A life-changing experience which allows me to spend time with my sons and help build the future generation. It also gave me opportunities to contribute to the community and lead without authority (ie: organize events as a room parent and community organizer) and hone my skills in time management and community building.
  • Vietnam Chamber Of Commerce And Industry, Ho Chi Minh City Branch (Vcci-Hcm)
    Lead Consultant
    Vietnam Chamber Of Commerce And Industry, Ho Chi Minh City Branch (Vcci-Hcm) Jun 2009 - Sep 2009
    Ho Chi Minh, Thanh Pho Ho Chi Minh, Vn
    Led the team of four Oxford MBA consultants to do research related to fruit exporting from Vietnam to Japan. We conducted market and user research (observation, survey, and user interview) and interviews with stakeholders (distributors, government officials, farmers, etc.), and provided recommendations.
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  • University Of Oxford
    Mba Student
    University Of Oxford Sep 2008 - Sep 2009
    Oxford, Oxfordshire, Gb
    Full-time MBA student at University of Oxford (UK)
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  • Kantar
    Market Research Associate
    Kantar Mar 2007 - Mar 2008
    London, Gb
    Worked for Millward Brown, which was later acquired by Kantar Group. Managed quantitative tracking studies for food and beverages multinational corporations (Danone, Pepsi) in the Asia Pacific region. Wrote reports and presented to clients, as well as collaborated on the daily basis with other market research agencies (fieldwork/data collection) and research vendors.
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  • Citi
    Management Trainee (Report To Coo)
    Citi May 2006 - Oct 2006
    New York, New York, Us
    My first full-time job out of college. I took rotational assignments across departments including Operations and Public Relations, and managed corporate events, press releases and relationships with the media.
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  • University Of Arizona
    Marketing Research Assistant (Senior Year At University Of Arizona)
    University Of Arizona Feb 2005 - Feb 2006
    Tucson, Arizona, Us
    View

Hang Tran Skills

Customer Insight Market Research Public Speaking Social Media Leadership Analytical Skills Strategy Survey Monkey Ux Research Digital Photography Search Engine Optimization Survey Design Google Adwords Sql Tableau Microsoft Excel Microsoft Powerpoint Spss Design Thinking Qualtrics Active Collab Cross Cultural Communication Skills Tracking Studies

Hang Tran Education Details

  • University Of Oxford
    University Of Oxford
    Strategy/Social Entrepreneurship
  • University Of Washington
    University Of Washington
    Human Centered Design & Engineering
  • University Of Arizona, Eller College Of Management
    University Of Arizona, Eller College Of Management
    Bachelor'S Of Science In Marketing
  • Lakeland University
    Lakeland University
    International Business

Frequently Asked Questions about Hang Tran

What company does Hang Tran work for?

Hang Tran works for Ebay

What is Hang Tran's role at the current company?

Hang Tran's current role is Senior Manager, Global Consumer Insights | Oxford MBA.

What is Hang Tran's email address?

Hang Tran's email address is tu****@****hoo.com

What schools did Hang Tran attend?

Hang Tran attended University Of Oxford, University Of Washington, University Of Arizona, Eller College Of Management, Lakeland University.

What are some of Hang Tran's interests?

Hang Tran has interest in Traveling, Blogging, Volunteering/mentoring, Toastmasters (Public Speaking).

What skills is Hang Tran known for?

Hang Tran has skills like Customer Insight, Market Research, Public Speaking, Social Media, Leadership, Analytical Skills, Strategy, Survey Monkey, Ux Research, Digital Photography, Search Engine Optimization, Survey Design.

Who are Hang Tran's colleagues?

Hang Tran's colleagues are Naji Wahid, Karim Falcon, Archana Rathod, Shaodong Sheng, Vanessa Baliquig, Ray Jones, Brian Ellis.

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