Senior Customer Service Engineer
Current- Take lead project for all new VMAX product for installation and configuration bin file in Indonesia- Installation, implementation and troubleshooting of EMC products- Builds experience with hardware-related custom integration of EMC products at the customer site- Creating bin file configuration for all Enterprise EMC products- Support customer for hardware troubleshooting and parts replacement- Perform upgrade firmware for all EMC products- Takes responsibility for customer satisfaction when dispatched to customer site by adhering to the following: prompt onsite arrival time, technical competencies, knowledge of customer environment, professionalism, periodic visits as needed- Manage pre-installation EMC products with customer and vendorProject Achivement:Delivery and support all EMC project to all customer IT in Indonesia Telkom Drivre Indonesia (installation and deploy bin file for VMAX 40K, Recoverpoint configuration,SAN switch deployment)- 2015 Pemprov DKI (installation and deploy bin file for VMAX 40K configuration)- 2016 HSBC project (installation and deploy bin file for VMAX 40K configuration, Data Domain configuration)- 2016 Bank Negara Indonesia project Garuda indonesia- Asyst Project Deliver and install for commercial project in banking, insurance company and government