Han Han Email and Phone Number
Multi-lingual customer service professional with a proven track record in the Global Account,Telco and government sectors, combined with a customer focused approach to business.With several years of experience in customer facing roles for leading Global Account and Telco organizations and mid-market customer; I’m able to prove an outstanding service within any environment and deal with a broad range customer needs from initial enquires through to sales, transactions, and complaint handling.Having leadership skills, mature and proactive, having excellent analytical and communication skills, well organized and willing to hard work, able to work cooperatively with a variety of cultures and styles and take pride a motivating and developing a well-quality work group. Honest, loyal, self-motivated and committed to work with planning, quality, time affectivity and cost efficiency
Dell Technologies
View- Website:
- delltechnologies.com
- Employees:
- 270292
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Senior Customer Service EngineerDell Technologies Jul 2012 - PresentGreater Jakarta Area, Indonesia- Take lead project for all new VMAX product for installation and configuration bin file in Indonesia- Installation, implementation and troubleshooting of EMC products- Builds experience with hardware-related custom integration of EMC products at the customer site- Creating bin file configuration for all Enterprise EMC products- Support customer for hardware troubleshooting and parts replacement- Perform upgrade firmware for all EMC products- Takes responsibility for customer satisfaction when dispatched to customer site by adhering to the following: prompt onsite arrival time, technical competencies, knowledge of customer environment, professionalism, periodic visits as needed- Manage pre-installation EMC products with customer and vendorProject Achivement:Delivery and support all EMC project to all customer IT in Indonesia Telkom Drivre Indonesia (installation and deploy bin file for VMAX 40K, Recoverpoint configuration,SAN switch deployment)- 2015 Pemprov DKI (installation and deploy bin file for VMAX 40K configuration)- 2016 HSBC project (installation and deploy bin file for VMAX 40K configuration, Data Domain configuration)- 2016 Bank Negara Indonesia project Garuda indonesia- Asyst Project Deliver and install for commercial project in banking, insurance company and government
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Support Delivery EngineerAstragraphia It Feb 2012 - Jul 2012Greater Jakarta Area, Indonesia- Planning design network topology, layout OS design and netbackup method- Configuration and installation system- Maintenance and manage SUN servers and StorageTek (SL-500, SL-24, SL-48 )- Install and configure Veritas Netbackup to costumer (Create policy Standard,oracle,database)- Troubleshooting the problem on Server, OS & Veritas Netbackup7.1 include upgrade to netbackup7.5- Manage and mapping LUN from storage and distribution all volume to each server- Handling ,configuration,monitoring Vmware (Esxi and virtualcenter)- Configure and manage Backup Exec 2010Project Achivement:Delivery SUN server on Bakrie TelecomunicationDelivey SUN server and Veritas Netbackup on Bank Tabungan Negara Tbk.Delivey SUN server and Veritas Netbackup on Telkom IndonesiaDelivery SUN, Storage and Veritas Netbackup on Agit Monitese
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Unix System AdministratorEmerio Jul 2010 - Dec 2011Greater Jakarta Area, Indonesia24 x 7 Monitoring Billing System device on Data Center XL including hardware SUN (Server and Storage), Hardware Non-SUN (HP, etc), Veritas Cluster, Veritas Volume Manager,Veritas Netbackup, Shadow Image, Veritas File system, Network, Oracle database, Application Billing AmdocsWork Description:- Analyze problem and check as Tier1, escalate to Vendor if Case can’t solved in Tier1- Backup and Restore activities- Performing and Monitoring SAN switch (Brocade and Mc Data)- Monitoring and Performing System on every domain- Sizing and Project for adding Capacity in Billing- Reporting to Manager operational -
System Unix EngineerPt Solusi Andalan Nusantara Aug 2008 - Jul 2010Greater Jakarta Area, IndonesiaWork Description :- Handling all division project Data Center (group VAS,contact center,CRM,Billing, IT Serv Provisioning- Install Solaris (Solaris ver. 8, 9, 10) to customer servers- Configure IP Multipath and Routing on Solaris for SUN Server- Configure SUN System to integrating with other system- Maintenance Customer System with collect information from customer server- Troubleshooting the problem on Server, Storage, OS & Network System- Help Customer to trace problem if the servers integrating with other system- Give customer advice for administrating the servers
Han Han Education Details
Frequently Asked Questions about Han Han
What company does Han Han work for?
Han Han works for Dell Technologies
What is Han Han's role at the current company?
Han Han's current role is Senior Customer Engineer at Dell.
What schools did Han Han attend?
Han Han attended Universitas Kristen Satya Wacana.
Who are Han Han's colleagues?
Han Han's colleagues are Claudio Roberto Caldeira, John Jones, Diogo Boscardin, Imane Chadli, Alfredo Castillo, Aditya Ved Saxena, Arunkumar Rajakumar.
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