Han Han
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Han Han Email & Phone Number

Senior Customer Service Engineer at Dell Technologies
Location: Jakarta Metropolitan Area, Indonesia 4 work roles 1 school
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Role
Senior Customer Service Engineer
Location
Jakarta Metropolitan Area, Indonesia
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Who is Han Han? Overview

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Han Han is listed as Senior Customer Service Engineer at Dell Technologies, a with 270292 employees, based in Jakarta Metropolitan Area, Indonesia. AeroLeads shows a matched LinkedIn profile for Han Han.

Han Han previously worked as Support Delivery Engineer at Astragraphia It and Unix System Administrator at Emerio. Han Han studied at Universitas Kristen Satya Wacana.

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Dell Technologies

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Profile bio

About Han Han

Multi-lingual customer service professional with a proven track record in the Global Account,Telco and government sectors, combined with a customer focused approach to business.With several years of experience in customer facing roles for leading Global Account and Telco organizations and mid-market customer; I’m able to prove an outstanding service within any environment and deal with a broad range customer needs from initial enquires through to sales, transactions, and complaint handling.Having leadership skills, mature and proactive, having excellent analytical and communication skills, well organized and willing to hard work, able to work cooperatively with a variety of cultures and styles and take pride a motivating and developing a well-quality work group. Honest, loyal, self-motivated and committed to work with planning, quality, time affectivity and cost efficiency

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Dell Technologies
Dell Technologies
Senior Customer Service Engineer
round rock, texas, united states
Employees
270292
AeroLeads page
4 roles

Han Han work experience

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Senior Customer Service Engineer

Current

Greater Jakarta Area, Indonesia

- Take lead project for all new VMAX product for installation and configuration bin file in Indonesia- Installation, implementation and troubleshooting of EMC products- Builds experience with hardware-related custom integration of EMC products at the customer site- Creating bin file configuration for all Enterprise EMC products- Support customer for hardware troubleshooting and parts replacement- Perform upgrade firmware for all EMC products- Takes responsibility for customer satisfaction when dispatched to customer site by adhering to the following: prompt onsite arrival time, technical competencies, knowledge of customer environment, professionalism, periodic visits as needed- Manage pre-installation EMC products with customer and vendorProject Achivement:Delivery and support all EMC project to all customer IT in Indonesia Telkom Drivre Indonesia (installation and deploy bin file for VMAX 40K, Recoverpoint configuration,SAN switch deployment)- 2015 Pemprov DKI (installation and deploy bin file for VMAX 40K configuration)- 2016 HSBC project (installation and deploy bin file for VMAX 40K configuration, Data Domain configuration)- 2016 Bank Negara Indonesia project Garuda indonesia- Asyst Project Deliver and install for commercial project in banking, insurance company and government

Jul 2012 - Present

Support Delivery Engineer

Astragraphia It

Greater Jakarta Area, Indonesia

- Planning design network topology, layout OS design and netbackup method- Configuration and installation system- Maintenance and manage SUN servers and StorageTek (SL-500, SL-24, SL-48 )- Install and configure Veritas Netbackup to costumer (Create policy Standard,oracle,database)- Troubleshooting the problem on Server, OS & Veritas Netbackup7.1 include upgrade to netbackup7.5- Manage and mapping LUN from storage and distribution all volume to each server- Handling ,configuration,monitoring Vmware (Esxi and virtualcenter)- Configure and manage Backup Exec 2010Project Achivement:Delivery SUN server on Bakrie TelecomunicationDelivey SUN server and Veritas Netbackup on Bank Tabungan Negara Tbk.Delivey SUN server and Veritas Netbackup on Telkom IndonesiaDelivery SUN, Storage and Veritas Netbackup on Agit Monitese

Feb 2012 - Jul 2012

Unix System Administrator

Greater Jakarta Area, Indonesia

24 x 7 Monitoring Billing System device on Data Center XL including hardware SUN (Server and Storage), Hardware Non-SUN (HP, etc), Veritas Cluster, Veritas Volume Manager,Veritas Netbackup, Shadow Image, Veritas File system, Network, Oracle database, Application Billing AmdocsWork Description:- Analyze problem and check as Tier1, escalate to Vendor if Case can’t solved in Tier1- Backup and Restore activities- Performing and Monitoring SAN switch (Brocade and Mc Data)- Monitoring and Performing System on every domain- Sizing and Project for adding Capacity in Billing- Reporting to Manager operational

Jul 2010 - Dec 2011

System Unix Engineer

Pt Solusi Andalan Nusantara

Greater Jakarta Area, Indonesia

Work Description :- Handling all division project Data Center (group VAS,contact center,CRM,Billing, IT Serv Provisioning- Install Solaris (Solaris ver. 8, 9, 10) to customer servers- Configure IP Multipath and Routing on Solaris for SUN Server- Configure SUN System to integrating with other system- Maintenance Customer System with collect information from customer server- Troubleshooting the problem on Server, Storage, OS & Network System- Help Customer to trace problem if the servers integrating with other system- Give customer advice for administrating the servers

Aug 2008 - Jul 2010
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Colleagues at Dell Technologies

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1 education record

Han Han education

FAQ

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What company does Han Han work for?

Han Han works for Dell Technologies.

What is Han Han's role at Dell Technologies?

Han Han is listed as Senior Customer Service Engineer at Dell Technologies.

Where is Han Han based?

Han Han is based in Jakarta Metropolitan Area, Indonesia while working with Dell Technologies.

What companies has Han Han worked for?

Han Han has worked for Dell Technologies, Astragraphia It, Emerio, and Pt Solusi Andalan Nusantara.

Who are Han Han's colleagues at Dell Technologies?

Han Han's colleagues at Dell Technologies include Yang (Justin) Zhang, Salvador Donic, Paula Tabora, John Murray, and Wanyun Gui.

How can I contact Han Han?

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What schools did Han Han attend?

Han Han studied at Universitas Kristen Satya Wacana.

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