Product Delivery Management for SaaS project of FMCG account in Vietnam- Led project delivery for Image Resolution product, collaborating with client and internal teams to define project scope and deliverables (brand-product visibility).- Managed project timelines and quality standards, ensuring seamless communication with clients and cross-functional teams (Product, Data, ML, Backend, Power BI).- Conducted post-project evaluations to identify areas for improvement, enhancing… Show more Product Delivery Management for SaaS project of FMCG account in Vietnam- Led project delivery for Image Resolution product, collaborating with client and internal teams to define project scope and deliverables (brand-product visibility).- Managed project timelines and quality standards, ensuring seamless communication with clients and cross-functional teams (Product, Data, ML, Backend, Power BI).- Conducted post-project evaluations to identify areas for improvement, enhancing overall service delivery.- Served as the Single Point of Contact (SPOC) for resolving client operational challenges and updating resolutions in a timely manner.- Established rapport to understand client's requirements and delivery expectations.- Handled issues/ complaints and ensured customer satisfaction.- Trained stakeholders on optimal application usage, analyzed recurring issues, and gathered end-user feedback for continuous improvement. Show less

Own retail business (import goods from China and resell in Vietnam market).- Established and operated a retail business specializing in jewelry and women’s clothing, focusing on both online and offline sales channels.- Developed marketing strategies, managed inventory, and optimized product listings to drive sales growth.

Retail management and store operation for ladywear section of Pull&Bear- Managed retail operations for the ladywear section, overseeing sales, visual merchandising, and customer service.- Analyzed sales performance and developed weekly floor plans, improving sales by aligning product display with customer trends.- Ensured retail operation standards SOP maintained at optimum level.- Planned and managed inventory, coordinating with the regional team to ensure optimal stock… Show more Retail management and store operation for ladywear section of Pull&Bear- Managed retail operations for the ladywear section, overseeing sales, visual merchandising, and customer service.- Analyzed sales performance and developed weekly floor plans, improving sales by aligning product display with customer trends.- Ensured retail operation standards SOP maintained at optimum level.- Planned and managed inventory, coordinating with the regional team to ensure optimal stock levels.- Led and trained a team of sales staff to provide exceptional customer service, aligning with Inditex standards.- Coordinated sales meeting designed to provide product knowledge.- Conducts assessment for team positions Show less

Counter chain management and Sales planning for SULWHASOO- Directed sales operations for counters, setting and cascading sales targets to the team.- Planned and executed promotional schemes, monitored sales activities, and ensured the achievement of sales KPIs.- Conducted sales forecasting and inventory management, ensuring product availability and visibility.

Sales analysis of performance in GT channel and CATEGORY trade.- Analyzed sales performance across channels, categories, and brands to inform strategic sales planning.- Developed and executed trade marketing strategies, including promotions and POSM production, to support sales initiatives.- Work with MKT to build Below-The-Line trade support strategy plan for all initial MKT projects