Hanh Ly Email & Phone Number

12Th Floor, 343 Pham Ngu Lao, Pham Ngu Lao Ward, District 1

• Establish a customer care system following by ISO 9001:2015• Establish a Customer Relationship Management system.• Set up and operate customer care management system (Cognito, SSALE, Bitrix, ..).• Set up a collaboration process according to Kaizen 5S.• Setting up standard forms (contract, quotation, invoice,...)• Recruit and develop training plans for team of over 10 staff.• Monitor and improve processes to improve KPIs, customer experience, and work productivity.•… Show more • Establish a customer care system following by ISO 9001:2015• Establish a Customer Relationship Management system.• Set up and operate customer care management system (Cognito, SSALE, Bitrix, ..).• Set up a collaboration process according to Kaizen 5S.• Setting up standard forms (contract, quotation, invoice,...)• Recruit and develop training plans for team of over 10 staff.• Monitor and improve processes to improve KPIs, customer experience, and work productivity.• Proactive at solve problem, collaborate with other groups / departments to achieve business goals.• Manage the projects and guarantee expected results to customers.• Monitor and resolve customer complaints thoroughly.• Take care of customers after the sale.• Manage the liabilities and revenue of the company.• Follow and control the debt of the company.• Ability to analyze and solve problems according to large project work chains.Number of customers is over 1000HAKUHODO| WEWORK | HYPE ASIA |NETZSCH| MITSUBISHI| HANJIN GLOBAL| KOREAZINIC |STI| GOLDMARK| JPS| JOB4EVERYONE| PERVORM ASIA| LOCALIZE| TRIMCO| CCL| UNITED FUNITURE INDUSTRIES| IFM| RUSAN| CINTACT TIMBER | MATTEN| OVE DECORS| PANCON| POC PHARMA| BHARATSERUMS (BSV)| THAI PLASTIC & CHEMICALS | CREMER | EMCURE | AJANTA | PANACEA| WEWORK | HETERO| ... Show less

Vietnam

• Manages projects• Makes plan for each projects (Creates guideline or project instruction about objective, mythology, area achievement, a number of implementations, the schedule for each department, …)• Interviews group, face to face, CLT( testing new products, concept, ideas, …)• Corrects questionnaire and translates to Vietnamese/ English following by customer’s requirements.• Finds and contacts with a target approach to pressure them to give information needs.• Manages… Show more • Manages projects• Makes plan for each projects (Creates guideline or project instruction about objective, mythology, area achievement, a number of implementations, the schedule for each department, …)• Interviews group, face to face, CLT( testing new products, concept, ideas, …)• Corrects questionnaire and translates to Vietnamese/ English following by customer’s requirements.• Finds and contacts with a target approach to pressure them to give information needs.• Manages progress. (Always reports process to customer and handle customer’s requirement).• Exchange information to code to run into data base.• Analyses database.• Writes reports.(base on the data to give recommend and conclusion) Show less

255 Au Co Street, Ward 5, Dictrict 11

• Consulting customer via telephone.• Arrange the document follow by system• Input the data's accounting• Supports the accounting department in the management and debt collection.

Certificate Cheif Customer Officer, General Sales, Merchandising And Related Marketing Operations

Bachelor'S Degree, Business Administration And Management, General