Hanh Ly

Hanh Ly Email and Phone Number

Clients relationship Manager - Email: hanhlt@vivabcs.com.vn @ Viva Business Consulting
Hanh Ly's Location
Ho Chi Minh City, Vietnam, Viet Nam
About Hanh Ly

Hanh Ly is a Clients relationship Manager - Email: hanhlt@vivabcs.com.vn at Viva Business Consulting.

Hanh Ly's Current Company Details
Viva Business Consulting

Viva Business Consulting

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Clients relationship Manager - Email: hanhlt@vivabcs.com.vn
Website:
vivabcs.com.vn
Employees:
32
Hanh Ly Work Experience Details
  • Viva Business Consulting
    Clients Relationship Manager
    Viva Business Consulting Oct 2015 - Present
    12Th Floor, 343 Pham Ngu Lao, Pham Ngu Lao Ward, District 1
    • Establish a customer care system following by ISO 9001:2015• Establish a Customer Relationship Management system.• Set up and operate customer care management system (Cognito, SSALE, Bitrix, ..).• Set up a collaboration process according to Kaizen 5S.• Setting up standard forms (contract, quotation, invoice,...)• Recruit and develop training plans for team of over 10 staff.• Monitor and improve processes to improve KPIs, customer experience, and work productivity.•… Show more • Establish a customer care system following by ISO 9001:2015• Establish a Customer Relationship Management system.• Set up and operate customer care management system (Cognito, SSALE, Bitrix, ..).• Set up a collaboration process according to Kaizen 5S.• Setting up standard forms (contract, quotation, invoice,...)• Recruit and develop training plans for team of over 10 staff.• Monitor and improve processes to improve KPIs, customer experience, and work productivity.• Proactive at solve problem, collaborate with other groups / departments to achieve business goals.• Manage the projects and guarantee expected results to customers.• Monitor and resolve customer complaints thoroughly.• Take care of customers after the sale.• Manage the liabilities and revenue of the company.• Follow and control the debt of the company.• Ability to analyze and solve problems according to large project work chains.Number of customers is over 1000HAKUHODO| WEWORK | HYPE ASIA |NETZSCH| MITSUBISHI| HANJIN GLOBAL| KOREAZINIC |STI| GOLDMARK| JPS| JOB4EVERYONE| PERVORM ASIA| LOCALIZE| TRIMCO| CCL| UNITED FUNITURE INDUSTRIES| IFM| RUSAN| CINTACT TIMBER | MATTEN| OVE DECORS| PANCON| POC PHARMA| BHARATSERUMS (BSV)| THAI PLASTIC & CHEMICALS | CREMER | EMCURE | AJANTA | PANACEA| WEWORK | HETERO| ... Show less
  • Truong Doan Co., Ltd.
    Marketing Research Assistant
    Truong Doan Co., Ltd. Nov 2012 - Aug 2015
    Vietnam
    • Manages projects• Makes plan for each projects (Creates guideline or project instruction about objective, mythology, area achievement, a number of implementations, the schedule for each department, …)• Interviews group, face to face, CLT( testing new products, concept, ideas, …)• Corrects questionnaire and translates to Vietnamese/ English following by customer’s requirements.• Finds and contacts with a target approach to pressure them to give information needs.• Manages… Show more • Manages projects• Makes plan for each projects (Creates guideline or project instruction about objective, mythology, area achievement, a number of implementations, the schedule for each department, …)• Interviews group, face to face, CLT( testing new products, concept, ideas, …)• Corrects questionnaire and translates to Vietnamese/ English following by customer’s requirements.• Finds and contacts with a target approach to pressure them to give information needs.• Manages progress. (Always reports process to customer and handle customer’s requirement).• Exchange information to code to run into data base.• Analyses database.• Writes reports.(base on the data to give recommend and conclusion) Show less
  • Tan Toan Tien Limit Liability Company
    Administrative Assistant
    Tan Toan Tien Limit Liability Company Jan 2012 - Jul 2012
    255 Au Co Street, Ward 5, Dictrict 11
    • Consulting customer via telephone.• Arrange the document follow by system• Input the data's accounting• Supports the accounting department in the management and debt collection.

Hanh Ly Education Details

  • Pace Institute Of Management
    Pace Institute Of Management
    General Sales, Merchandising And Related Marketing Operations
  • Saigon University
    Saigon University
    Business Administration And Management, General

Frequently Asked Questions about Hanh Ly

What company does Hanh Ly work for?

Hanh Ly works for Viva Business Consulting

What is Hanh Ly's role at the current company?

Hanh Ly's current role is Clients relationship Manager - Email: hanhlt@vivabcs.com.vn.

What schools did Hanh Ly attend?

Hanh Ly attended Pace Institute Of Management, Saigon University.

Who are Hanh Ly's colleagues?

Hanh Ly's colleagues are Viva Bcs, Hai Dinh Nam, Hiếu Nguyễn, Nguyên Trần, Ly Nguyen, Trần Ngọc Xuân Thư (Addison), Le Nguyen Quynh Nhu.

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