Hanh Ly Email & Phone Number

12th Floor, 343 Pham Ngu Lao, Pham Ngu Lao Ward, District 1

• Establish a customer care system following by ISO 9001:2015
• Establish a Customer Relationship Management system.
• Set up and operate customer care management system (Cognito, SSALE, Bitrix,..).
• Set up a collaboration process according to Kaizen 5S.
• Setting up standard forms (contract, quotation, invoice,...)
• Recruit and develop training plans for team of over 10 staff.

Vietnam

• Manages projects
• Makes plan for each projects (Creates guideline or project instruction about objective, mythology, area achievement, a number of implementations, the schedule for each department, …)
• Interviews group, face to face, CLT( testing new products, concept, ideas, …)
• Corrects questionnaire and translates to Vietnamese/ English following by customer’s requirements.
• Finds and contacts with a target approach to pressure them to give information needs.
• Manages… Show more

255 Au Co Street, Ward 5, Dictrict 11

• Consulting customer via telephone.
• Arrange the document follow by system
• Input the data's accounting
• Supports the accounting department in the management and debt collection.

Certificate Cheif Customer Officer, General Sales, Merchandising And Related Marketing Operations

Bachelor'S Degree, Business Administration And Management, General