- VoIP Project Management and Implementations, Video and Voice applications testing, QoS in VoIP solutions.- Coordinating resources in various departments, Schedule, Install, Test and deliver contracted products (MSC Solutions) within scheduled timelines with a high degree of quality and customer satisfaction.- Interacting with client and Smarteletec “MSC” Platform functions consistently until problem solution.- QoS in VoIP solutions.- Coordinating of software delivery and customization process.

• Planning & Implementing IVR Systems. • Design, Staging, Configuration, Implementation, and Support for VoIP installations. • Test & debug Mobile Applications. • Troubleshoot on Network connectivity, Desktop configuration, Printer’s connectivity, and Network access issues.• Responsible for maintaining the documentation, trouble reports and serviceability of all networking hardware and software involved in keeping all systems performing up to service level agreements.• Play a lead role in developing and implementing an IT disaster recovery plan.• Work with a team to automate management tasks, streamline processes and perform standard administration functions as needed.• Writes and/or maintains up-to-date documentation for network software and operational procedures.• Dynamic, honest, responsible and willingness to work under pressure.• Resourceful, strong problem solving skills with the ability to work independently and cope with pressure.• Network Design & troubleshooting.• Troubleshooting network problems.• Responsible for maintaining the documentation, trouble reports and serviceability of all networking hardware and software involved in keeping all systems performing up to service level agreements.• Strong sense of responsibility, urgency, initiative and commitment.• Create weekly and/or monthly reports in order to track and trend recurring issues and isolate possible trouble commonalities.• Configuring Routers and switches if required.

• Planning, Implementing, Design, Staging, Configuration, and Support for Digital Signage.• Planning & Implementing IVR Systems.• Provided technical support to end-users in hardware/software proficiency (for corporate solutions).• Troubleshooting on network connectivity, desktop configuration, printer’s connectivity, and network access issues.• Plan, coordinate, and execute hardware, software and network installation, configuration, maintenance and troubleshooting.• Support, monitor, test and troubleshoot hardware and software problems.• Performing and coordinating effective installation and performance of advanced operating system hardware and software on servers.• Support and maintain end user requirements, including troubleshooting, account maintenance and training.• Maintain, monitor, analyze system components and make recommendations regarding computer system security, monitor network, computer and disk utilization.• Play a lead role in developing and implementing an IT disaster recovery plan.• Work with a team to automate management tasks, streamline processes and perform standard administration functions as needed.• Writes and/or maintains up-to-date documentation for network software and operational procedures.• Dynamic, honest, responsible and willingness to work under pressure.• Resourceful, strong problem solving skills with the ability to work independently and cope with pressure.• Network Design & troubleshooting.• Troubleshooting network problems.• Responsible for maintaining the documentation, trouble reports and serviceability of all networking hardware and software involved in keeping all systems performing up to service level agreements.• Strong sense of responsibility, urgency, initiative and commitment.• Create weekly and/or monthly reports in order to track and trend recurring issues and isolate possible trouble commonalities.• Configuring Routers and switches if required.