Hani Ameen Email and Phone Number

Strategic Planning: Develop and implement the IT strategy in alignment with the company’s business objectives.IT Infrastructure Management: Oversee the management and maintenance of the company’s IT infrastructure, including networks, servers, and databases.Team Leadership: Hire and train IT professionals, such as network engineers, IT analysts, and technicians.Cybersecurity: Develop and implement comprehensive cybersecurity policies and practices.Vendor Management: Negotiate contracts and agreements to ensure cost-effective and high-quality services.Project Management: Oversee the planning, execution, and delivery of IT projects.Budget Management: Determine the budget and costs of the IT department based on the plans and objectives of the department and the projects to be implemented.Stakeholder Engagement: Establish relationships with other department heads to understand and address their technology needs.Productivity and Performance Monitoring: Track productivity levels and job performance of IT professionals.Implement strategies to improve team performance and productivity.

IT Operations Management: Ensure the stability, security, and efficiency of the IT infrastructure, including networks, servers, and applications.Team Leadership: Lead, mentor, and develop the IT team, fostering a culture of collaboration and continuous improvement.IT Strategy and Planning: Develop and implement the IT strategy in alignment with the company’s business objectives.Cybersecurity: Monitor and respond to security incidents and threats.Vendor and Budget Management: Negotiate contracts and agreements to ensure cost-effective and high-quality services.Stakeholder Engagement: Communicate IT initiatives and their impact to stakeholders across the organization.Performance Monitoring: Conduct appropriate assessment reviews and provide feedback to team members.Support and Maintenance: Oversee IT support and maintenance activities, ensuring timely resolution of technical issues.

Network Design and Implementation: Design, configure, and deploy network infrastructure, including routers, switches, firewalls, and wireless access points.Develop and implement network architecture to meet the company's operational needs and future growth.Network Maintenance and Support: Monitor network performance and troubleshoot issues to ensure optimal performance and minimal downtime.Perform regular maintenance and updates on network hardware and software.Security and Compliance: Implement security measures to protect the network from cyber threats and vulnerabilities.Ensure compliance with relevant regulations and industry standards.Documentation and Reporting: Maintain detailed documentation of network configurations, changes, and procedures.Generate regular reports on network performance, security incidents, and system health.Provide recommendations for network improvements and upgrades.Vendor and Budget Management: Evaluate and procure network equipment and services.Assist in the development and management of the network budget.Team Collaboration: Work closely with the IT team to ensure seamless integration and operation of network systems.Provide training and mentoring to junior network administrators and IT staff.

Network Management: Configure, maintain, and support network infrastructure, including routers, switches, firewalls, and wireless access points.Monitor network performance and troubleshoot issues to ensure optimal performance and minimal downtime.Implement network upgrades and improvements to support the hotel's operations and guest services.Security and Compliance: Develop and enforce network security policies and procedures.Implement security measures to protect the network from cyber threats and vulnerabilities.Support and Maintenance: Provide technical support and troubleshooting for network-related issues to staff and guests.Perform regular maintenance and updates on network hardware and software.Maintain network documentation, including configurations, procedures, and changes.Guest Services: Ensure reliable and high-performance internet connectivity for hotel guests.

Technical Support:Provide first-line technical support to clients via phone, email, and remote access.Troubleshoot and resolve hardware, software, and network issues.Assist clients with the installation, configuration, and maintenance of IT systems and applications.Customer Service:Respond promptly to client inquiries and provide timely solutions.Maintain a high level of customer satisfaction by ensuring issues are resolved effectively and efficiently.Communicate technical information clearly and concisely to clients with varying levels of technical expertiseIncident Management:Record and track all support requests and incidents using the company’s ticketing system.Prioritize and escalate issues as necessary to ensure timely resolution.Follow up with clients to ensure their issues have been resolved satisfactorily.System Maintenance and Updates:Perform regular maintenance and updates on client systems to ensure optimal performance.Monitor system performance and security to prevent issues before they occur.Assist with software updates, patches, and upgrades.Documentation:Maintain detailed and accurate documentation of support requests, troubleshooting steps, and resolutions.Develop and update user guides, FAQs, and other support materials.Share knowledge and best practices with team members to improve overall service quality.