Hani Daoud Email & Phone Number

Kuwait

Duties & Achievements -To ensure that all Service Delivery (SD) teams in HBME Kuwait consistently deliver high quality services that fully align with the strategies of the Global Businesses operating in Kuwait. -To manage resources and infrastructure to ensure smooth operations within the Bank and to lead operations on a day to day basis and deliver on agreed performance levels in a cost effective manner, -To effectively resource manages the resources of the team. -To be mentally and practically prepared to work beyond the existing boundaries or rules for enhancing the effectiveness and efficiency of the SD team. -To identify and realize agreed savings, to drive efficiency by promulgating the utilization of Production Management tools to eliminate, automate, streamline, innovate and share best practices. -To integrate offshore resourcing capabilities with onshore operations to provide a seamless set of operational processes. -To manage all SD activities in a highly effective manner, focusing on efforts to identify and drive operational efficiencies in all relevant areas. Achievements :-Improved the competitiveness of HSBC Kuwait by reducing the turned around time -Enhanced the effectiveness and efficiency of the SD team.-Improved processes efficiency via utilization of Production Management tools (elimination, automation, streamlining, innovation and share best practices.)-Enhanced quality and service excellence culture across all SD activities-Facilitated unit cost reduction for processes, through automation, standardization and elimination of waste and improvements in staff productivity-Delivered high levels of internal / external customer service -Provided customers the Service Excellence that reflects our brand promise - Streamlined and re-engineered the processes of the SD - Improved the level of Adherence to Group policies

Jordan

Duties & Achievements -Leading Branch & Corporate Support Team-Manage high liability Corporate accounts ,SMEs and non- borrowing Commercial Relationships-Authorize operational transactions, Letter of Guarantees, Bills Discounting and customer’s communications.-Manage CMB International Business Center-Operational Risk Officer-Business Money laundry Control Officer (BMLCO)-Business Information Risk Officer (BIRO)-Custodian for security documents and delivery items Achievements:-Successfully implemented portfolio rationalization exercise -Minimized No. of customers complaints -Achieved NFI target-No incident of operational losses or High risk audit findings -Achieved satisfactory compliance Report-Successful implementation of service off-shoring-Conducted successful training sessions on AML, CTF, CRR ,ISR ,fraud , bribery and operational risk- Improved the quality of customer correspondents ,Quality of Customer services -Duplicated No. of high quality accounts

Jordan

Duties & Achievements-Authorize issuance, amendment, negotiation and cancelation of local and foreign Guarantees.-Authorize Bills Discounted and Cheques Purchasing transactions -Manage Trade Customer Experience Staff-Relief Business Money laundry Control Officer (BMLCO)Achievements-Improved the turnaround time for handling Guarantees by template automation-Created pre-approved Gtee text booklet \​-Exceeded the NFI yearly target -Minimized the no. of expired guarantees -Exceeded the interest income generated from Bills discounted- Created a black list for client’s client to minimize No. of RTD CHQs

Jordan

Duties & Achievements-Manage delinquent accounts of retail customers -Enhance and improved Credit policy for Retail Banking-Acted as a coordinator between the bank and the legal department to foster the collection process-lead collection team (collectors ,field collectors ,lawyers and Collection Agents )-Manage provisioning and account grading process -Prepare monthly reporting for Central Bank and CEO-Enhance staff collection skills -Minimize Net Credit Losses by maximizing recoveries and by minimizing the flow ratio of the hard core accounts.Automate a tracking sheet for all cases outstanding at courtsAchievements-Maintained the lowest delinquency ratio between all banks in Jordan-Maintained net credit losses below thresh hold -Successfully migrated to automated collection system -Maximized recoveries as a result of creating a tracker sheet for all court cases-Enhanced and improved the lending policy via delinquency analysis-Reduced the Auto loan portfolio from JOD 45 Mio to 4 Mio as the bank decided to exit such lending -Enhanced the debit collection manual -Managed the outsourcing of some debit collection

Jordan

Duties & Achievements-Lead team of collectors-Focal Point for In-House Lawyer -Enhance staff collection skills and techniques-Improve Hard Core Recovery and prepare MI-Fostered the selling of the repossessed cars-Introduced the concept of field collection and hiring cars reprocessersAchievements-Successfully managed team of collectors to achieve the agreed collection targets-Minimized the flow ratio between Buckets-Introduced a total portfolio collection instead of bucket collection

Jordan

Duties & Achievements-Manage Retail delinquent accounts to Normal accounts -prepare required documentation for in-house lawyer to start litigation-provide feedback to enhance and improve credit policy Achievements-Always maximized the collection & achieved the agreed targets - Raised valuable feedback to improve lending policy

Bachelor’S Degree, Business Administration, Very Good

Bachelor'S Of Business Administration, Business Administration