Hani Dhakan Email and Phone Number

• Effective emergency management of jobs within the designated area as well assupporting other team members to ensure seamless operation.• Liaison with different stakeholders and guests to ensure customer satisfaction.• Manage the logistics for the use and maintenance of over 300+ luxury propertiesacross Dubai.• Led and mentored a team of 3 agents in daily activities for customer support andneeds.• Train new team members to ensure delivery of a high quality service.• Check-in/Check-out: Managing guests check-in and check-out.• Maintenance: Regular inspection of the properties for damage or wear and actingas on-call throughout the guest's stay for any property issues. Arrangingcontractors for any property maintenance issues.• Submitting Check-out reports through I-Auditor application.• Ensuring maintenance works are carried out before the standard check-in time.

• Scheduling a meeting with retailers to show a variety of products.• Understanding their requirements and suggesting ideas of customization to matchtheir expectations.• Taking orders from the customers.• Keeping track records of customers orders.• Delivering goods on time to the customers and retailers.• Building and maintaining relationships with customers and retailers.• To make sure the customer payment is received on time.• Coordinating with the factory and arranging quick delivery for the customers as pertheir needs and requests.• Visiting retailers every alternate day to understand their requirements of stock andissue a reorder.

• Traveled to different emirates visiting various retail stores to sell jewelry to regularclient and new client• Being touch and taking orders from clients through social media.• Maintained and updated jewelry records, organized inventory reports of the store• Keeping the records of customer interactions or transaction, recording details ofinquiries, complaints or comments as well as actions are taken.• Recommend current styles and trends in fine jewelry.• Maintained professional relationship and attitude with clients and coworkers• Delivering exceptional service by greeting and serving customers in a friendlymanner.• Shared jewelry knowledge with clients while making forming professionalrelationship with clients• Worked as a team member to provide the highest level of service to clients.

• Knowledge of pearl quality 5S and different origin of different types of pearl.• Knowledge of making Pearl Necklace with knots and helping customer to customizepearl Jewellery.• Keeping the records of customer interactions or transaction, recording details ofinquiries, complaints or comments as well as actions are taken.• Checking to ensure that appropriate changes were made to resolve customersproblems.• Determining the charges for services requested, collecting the deposits orpayments or arranging for billing.• Efficiently executing all store tasks within company guidelines as assigned by storemanagement.• Giving the customers an outstanding support by understanding their needs.• Recommending the right products, services and resolved customer issues as theyarose.• Managing the administrative work through filing, inventory, and customer follow-upand familiarizing myself with fine jewelry and company policies.• Handling petty cash and sending daily cash statement to office by e-mail.

• Knowledge of diamond 5C, Precious, Semi Precious gems and their origin• Providing training for new staff• Meet the store monthly target and handle budget.• Maintaining individual sales performance and inventory reorder by keeping trackrecords.• Greet customers on the sales floor, determine the customer's needs and provideinformation on the make, type and comparative quality of the merchandise desiredas well as suggest an appropriate selection of complimentary merchandise.• Helping to get innovative ideas to improve store processes and performance.• Recommend selections that meet the customer's needs, and emphasize sellingpoints of items such as quality, utility, versatility, etc.• Place new merchandise on display, re-stock merchandise as it is depleted, assistwith stock inventory, assisting in pricing current on floor merchandise.

• Promoting the company sales for all kinds of jewellery.• Attending the customers with the most respect and endeavoring best services for thebenefit of the company.• Maintaining a very good relationship with the company staff as well as with the valuecustomers.