Hani Gorish Email & Phone Number

United Arab Emirates

Dubai

• Support end user desktops/Notebooks hardware, Desktop operating system and standard applications, First level printer and telecom support.
• Provide desktops/Notebooks hardware, OS and standard applications installations and support.
• Provide 1st level printer/scanner and telecom support.
• Configuring and supporting Microsoft outlook 2003/2007/2010/2013.
• Provide support to the customer owned applications.
• Client side networking including patch cord & wall socket and tracing up to the switch.

United Arab Emirates, Duabi

• Respond to queries either in person or over the phone.
• Help computer users.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN).

Sudan, Khartoum

• Problem solving and handling customer’s enquirers.
• Handle incoming customer calls using a variety of call center technologies and telephony platforms.
• Quickly and efficiently able to input, update, delete, add, amend customer data into customer database.
• Work on IT applications such as Internet, Intranet, email and windows applications.

Sudan, Khartoum

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking to staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts as required.
• Testing and evaluating new technology.

Bachelor’S Degree, Computer Science

Postgraduate Diploma, Computer Science

High School