Hani Hassan Email & Phone Number

Menlo Park, CA, US

• Implement a plan to evaluate the safety of different AI models that process text and images by designing prompts and analyzing policies.
• Work with the development team to create and execute text prompts in Portuguese, and offer insights on the safety and quality of image outputs and probing techniques.
• Assist in enhancing the quality of labeling programs.

Amsterdam, NL

• Translated articles from English to Brazilian Portuguese for publication on the Global Voices website.
• Contributed to the dissemination of diverse voices and perspectives from around the world by making content accessible to Portuguese-speaking audiences.

Rockville, Maryland, US

• Performed various translations and interpretations duties from English into Portuguese (Brazil), including website content, posters, surveys and whitepapers.

Dublin 2, IE

• Work in the WhatsApp Payments sector in Brazil, assisting WhatsApp users, analyzing transactions, and resolving an average of 100 tickets per day.
• Analyzed transactions and user’s activity to identify potential fraud or suspicious activity, such as scams, spams and child exploitation.
• Assisted agents in resolving tickets, training new agents, and re-training agents with poor performance to improve quality.
• Enhance overall operations by improving ticket resolution documents and creating/editing Excel spreadsheets.
• Managed customer service issues with professionalism and an analytical approach to grow customer satisfaction and promote ongoing brand loyalty.

Bonn, DE

• Selected and separated the packages to be delivered according to the previously traced route, completing paperwork for each delivery and pick up.
• Properly handled packages identified as hazardous materials to prevent accidents during transportation.
• Dispatched urgent deliveries in tight deadlines, satisfying the needs of the client.

• Executed administrative tasks for the HR department, assisting with candidate interview scheduling, evaluating applications, and new employee onboarding.
• Maintained employee confidence and protect operations by keeping human resource information confidential.
• Assisted with payroll and benefits administration, calculating employee hours, wages and deductions for various benefits plans.

• Organized invoices and billing records by payment dates and due dates to support the accounting department.
• Assisted with updating and maintaining HR files, employee documentation, and benefits information.

• Taught jiu jitsu at a military base and managed paperwork on student attendance, performance, graduation, and health information.

• Created sales reports to improve sales performance, support inventory management, and capitalize on emerging trends.
• Implemented promotional and merchandising strategies to drive in-store traffic and increase sales.
• Controlled store inventory, identifying the merchandise that needed to be replenished, and negotiating with suppliers and vendors to obtain the best prices and terms.
• Supervised daily cash register closing activities in accordance with company policy, taking immediate action in the case of any irregularities.
• Executed financial and accounting functions, ensuring accurate and timely payments for employees and vendors.
• Delivered exceptional customer service to transform first-time customers into loyal, permanent customers.