Hani Omar Email and Phone Number

• Maintained a virus infection rate below 2.5% amongst 400+ users• Created awareness campaigns for key IT security topics that were used as benchmarkacross the Michelin Group• Guided IT Managers across the region to deploy security policies and awarenesscampaigns in order to attain their annual objectives• Conducted several roadshows with live demos about potential IT risks (Hacking,Phishing, vishing, etc..) which helped decrease the number of attacks in our… Show more • Maintained a virus infection rate below 2.5% amongst 400+ users• Created awareness campaigns for key IT security topics that were used as benchmarkacross the Michelin Group• Guided IT Managers across the region to deploy security policies and awarenesscampaigns in order to attain their annual objectives• Conducted several roadshows with live demos about potential IT risks (Hacking,Phishing, vishing, etc..) which helped decrease the number of attacks in our reportsConducted induction sessions to newcomers to familiarize them with the company’s tools and policies• Standardized the induction process across the region to make sure all newcomers had the same level of training• Organized regular awareness sessions for IT security topics to keep employees across the region up to date with day-to-day threats• Coached new IT team members to familiarize them with company expectations and standards• Coached 120+ users on how to use collaboration tools to their benefit when working with colleagues and partners in different geographical time zones Show less

• Spearheaded the decommissioning of IT operations in our office in Egypt• Successfully managed the migration of 200 users from Windows XP to Windows 7• Facilitated the deployment of VoIP solution which helped decrease travel expenses

• Manage and improve IT service delivery including change management, configuration management, incident and problem management processes to ensure the highest level of infrastructure performance.• Manage external IT providers for local services and own related contracts (SLAs).• Ensure all infrastructure IT systems availability meet business requirements. • Administer all windows accounts connected to the network.• Oversee implementation of upgrades, install new applications… Show more • Manage and improve IT service delivery including change management, configuration management, incident and problem management processes to ensure the highest level of infrastructure performance.• Manage external IT providers for local services and own related contracts (SLAs).• Ensure all infrastructure IT systems availability meet business requirements. • Administer all windows accounts connected to the network.• Oversee implementation of upgrades, install new applications and support them.• Administer and manage telecoms systems.• Solve infrastructure related problems reported by users.• Manage cross-functionally the IT Managers in the zone to reduce virus infections, forbidden and obsolete software in their countries. Show less

• Analyze and resolve user support requests including but not limited to Microsoft Windows and Office configuration and usage issues, hardware and software problems, connectivity problems and related service requests.• Communicate status of support requests to users and IT Management.• Respond to support requests submitted via telephone calls, e-mail, the Service Desk ticketing system or in person.• Implement and enforce company and corporate standards in regard to the… Show more • Analyze and resolve user support requests including but not limited to Microsoft Windows and Office configuration and usage issues, hardware and software problems, connectivity problems and related service requests.• Communicate status of support requests to users and IT Management.• Respond to support requests submitted via telephone calls, e-mail, the Service Desk ticketing system or in person.• Implement and enforce company and corporate standards in regard to the computer/network environment. • Train new joiners. Show less