· Spearheading Salesforce administration at MikMak, a leading e-commerce SaaS company operating in over 80 countries, serving 3000+ retailers.· Collaborating with the Director of Revenue Ops on strategic projects, aligning Salesforce with overarching organizational goals and utilizing relevant tools.· Regularly assessing the efficiency of MikMak’s Go-To-Market operations using tools aligned with organizational objectives and key results.· Engaging closely with key stakeholders, addressing and fulfilling their specific Salesforce needs, incorporating tools tailored to their requirements.· Resolving daily troubleshooting issues for seamless Salesforce usage.· Creating actionable reports and dashboards for data-driven decisions.· Designing automation solutions, including flows and Lightning components, validation rules, and more, to boost efficiency.· Collaborating on the evaluation and enhancement of current sales processes and tools and MikMak’s revenue funnel performance, integrating tools like Pardot, Vitally, Clozd, Crossbeams, LinkedIn Sales Nav, Slack, Zendesk, Evisort, Docusign, LeadIQ, ZoomInfo, Gong, and Sales Engagement platforms to drive efficiencies and elevate team performance.· Tailoring user experiences through dynamic page layouts.· Conducting org audits and cleanups for data integrity.· Leading the implementation of Revenue Intelligence with stakeholder collaboration.· Developing a comprehensive training and documentation library for various departments (via Notion) as well as leading the department newsletter, keeping the entire company updated on our ongoing projects and initiatives.· In my role, I bridge Salesforce capabilities with organizational needs, empowering teams for enhanced productivity and data-driven decision-making.

Develop and execute strategies to attract and convert leads.Onboard new clients and set expectations.Build and maintain client relationships.Manage leads through the sales funnel and ensure follow-ups.Identify opportunities for account growth and upselling.Provide clients with performance updates and insights.

· Generated and nurtured new business leads using Salesforce, LinkedIn Sales Navigator, and ZoomInfo. · Developed and executed targeted sales pipeline and email sequences to effectively engage and nurture leads, resulting in 40% conversion rates.· Created and maintained customized dashboards, reports, forms, and templates in Salesforce to track key performance indicators.· Built and maintained strong relationships with clients, leading to 100% repeat business targets. · Collaborated with cross-functional teams, including marketing, customer success, and product to drive 3 successful product launches and campaigns.

•Configured and customized Salesforce to meet the specific needs of the insurance company, such as customizing data models and building custom workflows. •Collaborated with business analysts, project managers, and other stakeholders to understand business requirements and translate them into technical solutions. •Demonstrated expertise in Visualforce, Lightning Components, and other Salesforce technologies and tools. •Leveraged knowledge of insurance industry regulations and best practices to design and implement compliant solutions. •Proactively identified opportunities to improve existing processes and systems, and recommended solutions to enhance efficiency and effectiveness. •Maintained up-to-date knowledge of Salesforce releases and updates and provided recommendations on how to incorporate new features and functionalities into the insurance company's risk management processes.

· Designed and delivered solution-based sales, demos, and presentations.· Met and achieved sales metrics within the Specialist role providing guests with a full solution experience, focusing on identifying needs, and providing information regarding Applecare+, and other Apple services.· Offered tech services to help customers transition from older computer into new Apple systems.· Trained customers on all Apple hardware and software.· Contributed $10k in quarterly ACV by collaborating with Business team on customer pain points.· Provided technical support to customers while going through the carrier activation process.

· Primary source of contact for clients at Wayne State University, established connections and facilitated orders.· First-hand entrepreneurial experience.· Identified, analyzed, and executed new and potential products, services, markets, and advertising opportunities, increased sales by 15%. · Collected and analyzed data on established and prospective customers, competitors, and marketing channels and sources.

•Assisted in configuring and customizing the Salesforce platform to meet the specific needs of the company's clients.•Managed user access and permissions to ensure the security and integrity of the Salesforce platform.•Created and maintained custom reports and dashboards to track key metrics and performance indicators for clients. •Participated in testing and deployment activities to ensure the quality and reliability of the Salesforce platform.•Collaborated with team members, including developers and project managers, to ensure the successful delivery of Salesforce projects.•Assisted in documenting technical solutions and processes to ensure consistency and quality.•Demonstrated proficiency in Salesforce administration tasks, such as user management, data management, and customization.